The Huntington National Bank
Retail Enablement Specialist
Columbus, Franklin County · Mid · Full-time
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About the role
- While enablement is the primary focus, this role remains flexible in supporting broader Retail Enablement & Execution priorities as team and business needs evolve.
- Remote roles will also have the opportunity to come together in our offices for moments that matter.
Responsibilities
- Enablement Content & Resource Support
- Support the development and maintenance of Retail playbooks, job aids, guides, toolkits, routines, templates, and other field-facing resources.
- Help create colleague support materials and adoption resources that make expectations easier to understand and apply.
- Review, refresh, organize, and maintain enablement content to help ensure materials remain accurate, accessible, relevant, and easy to use.
- Support enablement efforts that help Retail colleagues deliver Huntington products and services through consistent customer conversations, service behaviors, and execution routines.
- Work with teammates and subject matter experts to support sales, service, leadership, operational, and customer experience priorities.
- Contribute to tools, templates, and support materials that can be used across markets and adapted to evolving business needs.
- Collaborate with Retail Enablement, Strategy, Communications, Onboarding & Development, Market Execution, Product, Marketing, Digital, Operations, Risk, Technology, and other partners.
- Support follow-up activities, content reviews, stakeholder feedback, and delivery timelines.
- Insights & Continuous Improvement Support
Requirements
- Bachelor's Degree.
- Experience supporting business resources, job aids, presentations, guides, playbooks, training materials, or other colleague-facing content.
- Experience supporting sales, service, enablement, change, or Retail operations initiatives.
- Participate in intake, planning, and project discussions to understand enablement needs, audiences, timing, and required support.
Nice to have
- Proficiency with Microsoft Office applications and content creation or content management tools.
- Strong organization, communication, attention-to-detail, and follow-through skills.
- Ability to translate information into clear, practical, and actionable resources for colleagues and leaders.
- Strong project coordination, writing, presentation development, organization, and prioritization skills.
- Understanding of branch routines, productivity tools, customer relationship management, or Retail execution practices.
- Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
- Our Approach to Office Workplace Type
- We're combining the best of both worlds: in-office and work from home.
Benefits
- Change Support & Flexible
- Work across priorities with a flexible, collaborative, and solutions-oriented approach.
Visa & Work Authorization
- Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN
This listing is sourced directly from The Huntington National Bank's careers page and normalized into a canonical job model.