Mhs
Product Engineer - Factory Support
Mount Washington, Kentucky, USA
Work authorization requiredDetected 30 days ago
AlgorithmsComplianceSupply ChainProcess ImprovementCustomer SupportGD&TRoboticsResearchCommunicationCollaborationProblem Solving
About the role
- We are seeking a detail-oriented and proactive Factory Support (sustaining) Product Engineer to support the lifecycle of our existing products and systems.
- In this role, you will be responsible for diagnosing and resolving product issues in the field or in production, implementing design improvements, and coordinating cross-functional efforts to ensure long-term product reliability, quality, and compliance.
Responsibilities
- Manage engineering change orders (ECOs) and documentation updates for existing products.
- Collaborate with quality, manufacturing, and customer support teams to identify root causes and implement corrective actions.
- Provide technical support for supply chain issues including component obsolescence and sourcing alternatives.
- Analyze field returns, warranty claims, and customer feedback to drive continuous product improvements.
- Support cost-reduction initiatives, regulatory compliance updates, and product refresh projects.
- Maintain and improve documentation such as CAD drawings, schematics, BOMs, and technical specifications.
- Analyze designs and drive changes or modifications.
- Support NPI (New Product Introduction) to ensure new products comply with DFMA standards and factory standards.
- Champion shop floor improvement projects such as fixture builds, cart design, etc.
Requirements
- Bachelor's degree in Engineering (Mechanical or Industrial).
- 2-5 years of experience in sustaining, design, manufacturing, or product support engineering.
- Strong problem-solving skills and experience with root cause analysis (e.g., 8D, FMEA, 5 Whys).
- Strong knowledge of quality tools and methodologies (e.g., Six Sigma, Lean, DMAIC).
- Perform as liaison between factory floor and central engineering team as required for complex fit/feel and function product changes.
- Proficiency in engineering tools (e.g., CAD, PLM systems, testing equipment, version control). Autodesk Inventor experience a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work both independently and as part of a team.
Nice to have
- Knowledge of GD&T, SPC, or FMEA.
- Green Belt or Black Belt certification.
- Experience designing / supporting material handling product a strong plus.
- This job description describes the general nature and level of work expected of a person assigned to this position.
- Employees may be required to perform any other job-related duties as requested by their supervisor.
- In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.
- Proficiency in engineering tools (e.g., CAD, PLM systems, testing equipment, version control).
- Autodesk Inventor experience a plus.
Skills
- Our Passion.
- Our Approach.
Visa & Work Authorization
- It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orient
This listing is sourced directly from Mhs's careers page and normalized into a canonical job model.