Airbus
Customer Support Manager (Super Puma)
Grand Prairie, TX
No sponsorshipDetected 6 days ago
Computer VisionSalesAccount ManagementForecastingLogisticsContract ManagementCustomer SupportCommunicationCollaborationProblem SolvingMicrosoft Office
About the role
- Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities.
- This isn't your average account management role.
- If you are a seasoned aviation expert who thrives at the intersection of relationship strategy, contract execution, and high-stakes problem-solving, your next career chapter starts here.
Responsibilities
- Operating as a high-visibility program lead in a matrix environment, you will hold the keys to a multi-million dollar portfolio where your decisions directly impact fleet availability, operational performance, and customer trust.
- Work in close collaboration with the Sales Manager and support regional & central and transversal department to support offers, contract negotiations and provide customer intelligence.
- Gather customer's needs to lead into future business and sales.
- Be the voice of the customer to support departments, feed the internal Airbus organizations with customer intelligence to help improve customer experience.
- Propose and support customer service improvement initiatives to improve customer satisfaction.
- Lead contract management, supervise operational execution.
- Supervise and coordinate activities performed by internal or external partners of all S&S contractual deliverables.
- Manage contract financial commitments (ensure achievements of turnover, margin, WOC, cash, cost adherence) Communicate, coordinate and facilitate customer needs with the internal support departments to develop messaging to the customer.
- Nondiscrimination (English) Aviso: Transparencia en el Pago No Discriminación (Spanish) Job Description: At Airbus Helicopters, we don't just build world-class aircraft-we keep them flying.
- We are seeking a powerhouse Customer Support Manager to act as the ultimate strategic champion and primary face of Airbus for an elite portfolio of operators.
Nice to have
- 40% Domestic and 10%
Skills
- Operate most office and personal electronic equipment for 80% of the work day.
- On rare occasions such as 1 to 2% of the time on a monthly basis able to push and pull small office furniture and some equipment and tools.
Compensation
- How we care for you: Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP") Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
Benefits
- Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
- Paid time off including personal time, holidays and a generous paid parental leave program.
- Employee's specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus at all times.
- Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports and engineering drawings.
Company info
- Airbus Helicopters, Inc.
- In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training.
- Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status.
- As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
- Only applicants with current work authorization will be considered.
- Airbus does not offer tenured or guaranteed employment.
- Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice.
- Airbus reserves the right to revise or change job duties and responsibilities as the need arises.
- This position description does not constitute a written or implied contract of employment.
- By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment.
- This information will only be used by Airbus.
- Airbus is committed to achieving workforce diversity and creating an inclusive working environment.
Equal opportunity
- Equal Opportunity Employer to applicants with disabilities.
- If you require assistance or an accommodation to complete your application, please contact us at USCareers@airbus.com
Visa & Work Authorization
- As a matter of policy, Airbus does not sponsor visas for US positions unless specified.
- Only applicants with current work authorization will be considered.
This listing is sourced directly from Airbus's careers page and normalized into a canonical job model.