RR Donnelley

Document Production Workflow Coordinator

Wheeling, WV, United States · Contract

Sponsorship not specified$18k-$26kDetected 1 day ago

Data AnalysisNegotiationExcelCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester.
Seeks alternate solutions to deadline requests, as needed
Prioritizes work requests across team and coordinates/balances multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues

Communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues
Acts as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team
Identifies and corrects errors in complex business documents to ensure quality of return product to requesters
Detects formatting and compositional errors in documents; verifies citations are properly formatted
Checks corrected proofs of documents against mark-up for comparison and quality assurance
Responsible for development and delivery of on-going training of new and existing team members in existing processes, as well as new trends or processes for document production work
Assists the Lead, Supervisor or Manager in the execution of administrative and/or other procedures or systems across impacted team members
Contributes to recommendations for individual development goals, trainings, or performance expectations to Lead, Supervisor or Manager to enhance team skill levels and quality outputs
Minimum of 3 years prior office experience, proofreading, word processing or document production experience
Advanced knowledge of document production and/or proofreading procedures and/or generally accepted practices

Business casual attire required.
Must be able to work sitting all or most of the time.
Bachelor's degree or equivalent with years of experience able to substitute
Ability to work overtime as needed.
Advanced knowledge of Microsoft Office suite
Ability to work in a fast-paced, deadline driven team environment
Good judgment and organizational skills with sound decision-making ability and solutions-oriented approach with the ability to ask for and follow directions

Monday to Friday - 4:00pm to 1:00am
RRD is an Equal Opportunity Employer, including disability/veterans
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

Works collaboratively, demonstrating open and flexible communication, within and across team members

Facilitates team's adherence to company policies (conduct, attire, performance, attendance)

This listing is sourced directly from RR Donnelley's careers page and normalized into a canonical job model.