AHEAD
Director, Operations Excellence
United States · Director
Sponsorship not specified$190k-$230kDetected 12 days ago
Cloud PlatformsProject ManagementJiraSalesforceCRMOperations ManagementLogisticsProcess ImprovementCadenceLeadershipCommunicationProblem Solving
About the role
- We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
- This is a foundational role with direct executive sponsorship from the COO.
- The right candidate will thrive at the intersection of process rigor, cross-functional influence, and executive communication - and will bring a track record of driving measurable operational improvement in complex, growing environments.
Responsibilities
- Experience building or leading a quality management function in a scaling technology or services organization is strongly preferred.
- Proven ability to build governance structures and drive adoption of documented processes and standards in environments where authority is shared.
- Collaborative mindset with an ability to build trust and drive alignment across teams with competing priorities.
Requirements
- Define the escalation framework - including clear criteria for when issues are escalated, to whom, and what decisions are required at each level.
- Bachelor's degree in Business Administration, Operations Management, or related field.
- 10+ years of experience in operations, process improvement, quality management, or a related cross-functional leadership role within a complex organization.
- Experience with B2B client platforms, order management ecosystems, or IT distribution/services operations is a plus.
Skills
- Final hiring decisions are ultimately made by humans.
- Candidates will not be penalized for choosing to opt-out.
Compensation
- The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.
Benefits
- Education & Experience
- The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount.
- Medical, Dental, and Vision Insurance
- Paid parental and caregiver leave
- Plus more! See benefits https://www.aheadbenefits.com/ for additional details.
Visa & Work Authorization
- This is a foundational role with direct executive sponsorship from the COO.
This listing is sourced directly from AHEAD's careers page and normalized into a canonical job model.