Phoenix American

Product Manager

Toronto, Ontario · Mid

Sponsorship not specifiedDetected 22 days ago

Product ManagementRoadmappingLogisticsHRCommunication

About the role

This role will contribute to strategy, roadmap development, and execution across Phoenix & Raven's core patient experiences and care flows.
You will work onsite within an experienced product team and contribute directly to patient-facing experiences across web and mobile.
4-6 years in Product Management, shipping meaningful workstreams from concept to production

Own product workstreams end-to-end - discovery, delivery, and post-launch iteration
Write clear, well-scoped briefs that give engineering and design the context to execute confidently
Use Shape Up methodologies to shape projects, define appetite, identify risks, and maintain execution momentum
Help drive roadmap planning by surfacing dependencies, tradeoffs, and pragmatic sequencing
Support and evolve back-office tooling across patient operations, fulfillment, support, billing, and clinical administration
Maintain strong documentation so decisions, requirements, and process knowledge stay accessible
Partner with engineering to balance growth with platform stability, data integrity, and patient safety
Identify opportunities for AI-assisted automation across product workflows, internal tooling, and support operations
We're a team of creative problem-solvers who move deliberately and collaborate in person, because we think the best work happens that way.

Experience with operationally complex products: admin tooling, back-office systems, cross-functional process coordination

Comfort creating clarity in ambiguous, fast-moving environments - you don't wait for structure to be handed to you
Clear written communication - briefs, specs, and decisions that are concise and actionable
Familiarity with Shape Up, JTBD, or similarly pragmatic frameworks a plus
Empathy for patients and users - you think seriously about the people using the product, their anxieties, motivations, and what's actually at stake for them
Data fluency - you define success metrics, evaluate outcomes, and let data inform prioritization
Commercial awareness - you connect product decisions to activation, retention, and business performance
Low ego, high ownership

Apply first-principles thinking and JTBD frameworks to understand patient motivations and translate insights into product decisions

Competitive Pay, Real Benefits: Our compensation bands are backed by real market data, so offers are competitive and fair.

Founded in 2019, Phoenix is building the most trusted telehealth platform in Canada, making specialist healthcare accessible to every Canadian, wherever they are.
Our platform breaks down barriers to care, empowering patients to take control of their health with personalized treatment options and the guidance of licensed providers.
At Phoenix, you'll find autonomy over your work, people who care about each other's success, and a mission that's making healthcare better for Canadians.

Based in the heart of downtown Toronto, our HQ team comes together on-site five days a week to build fast and push what's possible.
We love the fast feedback loops, spontaneous brainstorms, and actually knowing the people we work with.
Bonus points if you're into the occasional foosball tournament or have strong opinions about the best lunch spot in the neighbourhood.
While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.

Equal Opportunity Employer.
If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

This listing is sourced directly from Phoenix American's careers page and normalized into a canonical job model.