Aspen Skiing Company

Aspen Skiing Company

Concierge - The Little Nell - Summer

Aspen, CO, United States · Full-time

Sponsorship not specifiedDetected 23 days ago
RecruitingHRCustomer SupportCommunicationProblem Solving

About the role

  • As the Concierge, you will welcome and register guests, present statements, check credit and collect payment.
  • The Concierge reports to the Front Office Manager.

Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
  • This job description is designed to indicate the general nature and level of work.
  • We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work.

Requirements

  • The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings.
  • 1 year of concierge or customer service experience required
  • Intimate knowledge of local mountain, town activities and events in the area
  • Knowledge of customer preferences and how to meet or exceed them
  • Familiarity with hotel fire and safety procedures
  • Ability to act professional in a fast-paced environment
  • It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

Nice to have

  • High School Diploma or GED required, bachelor's degree preferred
  • Colorado Notary preferred

Skills

  • Recommend and book activities for guest's ability/skill level and interest
  • Knowledge, Skills & Abilities
  • Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
  • Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
  • Active listening and interpersonal skills to personalize the guest experience

Benefits

  • Paid Time Off Programs
  • Paid Leave Programs
  • Other company perks
  • At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world.
  • For an overview of Aspen One Company's benefits and other compensation visit www.aspensnowmass.com/employment/benefits-and-perks

Equal opportunity

  • By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation.
  • To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.
  • equal opportunity employer (Minority/Female/Disabled/Veteran).
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This listing is sourced directly from Aspen Skiing Company's careers page and normalized into a canonical job model.