Mongoose

Account Manager

Los Angeles

Sponsorship not specified$80k-$150kDetected 36 days ago

HubSpotCRMOutbound SalesExcelCustomer SuccessLeadershipCommunicationCollaboration

About the role

We know that conversations aren't just a feature-they're the foundation of connection.
That's why we focus on delivering insights, relevance, empathy, scale, and trust in everything we do.
As an Account Manager, you'll be the driving force behind making sure our clients don't just renew their contracts-they expand their use of Mongoose solutions and can't imagine life without us.

Responsibilities

Sell and Renew with Confidence: Consistently meet or exceed assigned renewal and expansion quotas to drive revenue growth, while developing informed, strategic retention and growth plans in partnership with your Customer Success Manager.
Lead renewals with confidence so clients feel valued, supported, and excited to sign on for another year (or more), and proactively anticipate and address risks well before renewal time-because surprises are for birthdays, not contracts.
Drive Growth Like a Pro: Build pipeline through focused weekly outbound activities, own upsell and cross-sell opportunities by showing clients how Mongoose can solve even more of their challenges, and expand our footprint within schools by introducing our solutions to new departments and teams that didn't know they needed us-until you showed them.
Be the Client's MVP: Build rock-solid relationships through strategic outreach and Mongoose Quarterly Reviews (MQRs) that ensure clients feel heard, supported, and ready to grow with us.
Use a deep understanding of client goals and challenges to position Mongoose as an indispensable partner, and work in true partnership with a dedicated Client Success Manager-driving commercial strategy (renewals, upsells, expansions) while your CSM partner drives adoption, value realization, and day-to-day success.
Collaborate & Innovate: Partner with Marketing to share new offerings, success stories, and updates with clients
collaborate with Leadership to identify risks and develop creative solutions to challenges or closing opportunities
and bring the voice of the customer to Product by sharing insights and ideas that help us build even better solutions.
A Relationship Builder Extraordinaire: You're a natural at connecting with people and building trust, making clients feel understood and supported. Your exceptional communication skills ensure even complex ideas are easy to understand and act on.
Proactive Problem-Solver: You don't wait for problems to knock-you see them coming and have solutions ready before anyone else notices. As a strong, strategic thinker, you're always looking for ways to improve processes and drive better outcomes.

Requirements

Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets.
You know how to sell without feeling "salesy," positioning solutions in ways that feel natural, helpful, and downright irresistible.
Sales Savvy with Heart: Proven success carrying a renewal and/or expansion quota in a B2B SaaS environment with a consistent track record of exceeding targets.
If you don't meet 100% of the qualifications listed but believe you can make an impact, we encourage you to apply.
We value diverse perspectives and are eager to hear what you can bring to our team.

Nice to have

Higher Ed Experience?

Skills

Your exceptional communication skills ensure even complex ideas are easy to understand and act on.

Compensation

Success in this role will be measured by increasing client retention rates, achieving both your annual renewal, and expansion quotas through adoption and growth of our Conversation Intelligence Platform.

Benefits

You excel at translating data into actionable insights that empower clients to make informed business decisions, and you bring experience with CRM systems (bonus points for HubSpot expertise!).
Even Better!: Experience working with higher education institutions is a big plus, but not required-we're happy to help you learn!
You'll join a team passionate about making meaningful connections in higher education and changing lives through smarter communication.
Over 4,000 teams across more than 950 higher education institutions partner with Mongoose to Make Every Message Count™.

Company info

Show Up, Stand Out: Represent Mongoose at industry events, conferences, and trade shows, leaving a lasting impression on clients and prospects.
Our SaaS platform helps colleges and universities drive engagement at every stage of the student lifecycle, from admissions to alumni relations.
Our values define us, and we celebrate diversity in all its forms.
At Mongoose, we believe every conversation matters.
We are proud to be an

Equal opportunity

equal opportunity employer and are committed to creating a workplace where everyone feels valued and empowered.

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This listing is sourced directly from Mongoose's careers page and normalized into a canonical job model.