Groundworks

Customer Service Representative

Virginia Beach, VA (Corporate) · Full-time

Sponsorship not specified$21k-$24kDetected 7 days ago

SalesOutbound SalesCustomer SupportLeadershipCommunicationMentoring

About the role

We're Groundworks, North America's leading foundation repair and water management specialist.
We're more than a company - we're a team driven by purpose.
But what makes us a great place to work?

1+ year of customer service, retail sales, inside sales, call center, or other customer-facing experience.
A competitive, goal-driven mindset with excellent communication and relationship-building skills.
Comfortable navigating multiple computer systems while engaging with customers.
Reliable, coachable, and excited to grow your career in a performance-driven environment.
Working Conditions
Promote-from-within culture with clear career paths into leadership and other opportunities.
Industry-leading paid training, ongoing coaching, and employee ownership opportunities.
Comprehensive benefits and an award-winning Top Workplace culture.
Office / Call Center environment with medium level noise.
Physical requirements include talking, hearing, walking, visual acuity to determine neatness and preparing and analyzing data, schedules and documents.
What We Provide

Base pay plus uncapped commission, with representatives typically earning $21-$24/hour.
High school diploma or equivalent required
associate degree preferred.

This position includes a $14.00/hour base wage plus uncapped commission, with Customer Service Representatives typically earning $21–$24/hour in total compensation.

Answer inbound calls and make warm outbound follow-up calls to schedule appointments and assist homeowners.
Educate customers on Groundworks' services and memberships while identifying opportunities to drive sales.
Meet individual sales and performance goals by delivering an exceptional customer experience on every interaction.
Accurately document customer information while thriving in a fast-paced, team-oriented call center.
High school diploma or equivalent required; associate degree preferred.

This listing is sourced directly from Groundworks's careers page and normalized into a canonical job model.