MSX International
eCommerce Operations Specialist
Dearborn, MI, United States · Full-time
Sponsorship not specifiedDetected 42 days ago
Data VisualizationExcelCommunicationProblem SolvingMicrosoft Office
About the role
- The OEM Customization Ecommerce Accessory Specialist is a cross-functional role responsible for supporting end-to-end digital order operations, including accessory inbound processing, order fulfillment, packaging, and returns management.
- The primary responsibility is to ensure secure, and accurate fulfillment of online customer orders while delivering a best-in-class post-purchase experience.
Requirements
- The ideal candidate combines strong operational execution with the ability to analyze data, identify root causes, and recommend actionable improvements.
Nice to have
- Process open returns and refunds in accordance with defined procedures and financial controls
- Ensure resolutions are compliant with business rules, audit requirements, and financial guidelines
- Identify and correct missing or inaccurate product information (pricing, categorization, imagery, descriptions)
- Analyze operational and customer data to identify trends, inefficiencies, and root causes
- provide actionable insights to improve processes, reduce defects, and enhance customer satisfaction
- Bachelor's degree preferred
- proven related business, administrative, or operational experience will be considered in lieu of a degree.
- Previous eCommerce experience (automotive accessories, Dealer, OEM, or aftermarket preferred)
Equal opportunity
- Business casual dress is expected
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