Solera
Customer Service Representative - $15.50/hr
Paducah, Kentucky
Sponsorship not specifiedDetected 19 days ago
Customer SupportCommunication
About the role
- Solera works in partnership with the world's largest insurance companies to provide claims services using live Agents and digital assistants to help consumers insurance claims.
- The CSR provides patient and empathetic assistance to callers by taking the initial claim details for property damage claims, automobile accident claims, and other types of claims which can involve property damage or injury.
- At Solera, you will take ownership of each customer interaction while educating and counseling customers on what to expect when filing a claim.
Responsibilities
- Accurately enter customer and claim information into system database · Maintain a strong work ethic with a total commitment to success every day
Requirements
- One year customer service experience required
- Proficiency with computers and strong typing skills
Compensation
- Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. visit solera.com.
Benefits
- Ability to work extended/flexible hours, including weekends, holidays, and evenings
Company info
- Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
- In addition, we provide products and services to protect life's other most important assets: our homes and digital identities.
- Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. visit solera.com.
- We are looking for exceptional and compassionate Service Representatives who want to make a difference in the lives of our customers!
- We've got you covered with the training - which will provide you with a solid base of insurance claims knowledge, so you'll feel confident serving our customers while also preparing you for a career in the Insurance industry.
- Use a customer-focused, needs-based review process to educate customers about their claim
- Provide prompt, accurate, and friendly customer service, ensuring that customers feel valued
- Remain calm under pressure, especially in times of distress for customers
- Manage difficult or emotional customers in a calm, polite and professional manner
- Multi-task and prioritize tasks, while working effectively as part of a team
Equal opportunity
- SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.
- THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW.
- THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
This listing is sourced directly from Solera's careers page and normalized into a canonical job model.