Incident

Expansion Account Manager

New York

Sponsorship not specifiedDetected 48 days ago

Incident ResponseAccount Management

About the role

Startup life suits you. You're fine building the plane while flying it, as long as you get to help design it.
You'll use AI to build account plans faster, catch expansion signals before they're obvious, and draft outreach that still sounds like you wrote it.

You've done the expansion side of account management before - you know the difference between growing an account and just keeping it, and you've got the renewal conversations to prove it.
A CTO or VP pushing back doesn't rattle you - if anything, you enjoy the conversation more when they know exactly what they're asking for.
Showing up at your best requires switching off, and we make sure you have time to do that.

incident.io http://incident.io is the leading AI incident response platform, relied on by some of the best engineering teams in the world when things go wrong.
Since launching in 2021, we've helped over 2,000 companies, including OpenAI, Netflix, and Airbnb, run more than 1 million incidents.
The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work.
We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously.
We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast.
There's never been a better time to join.
Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too.
You own a book of commercial customers end to end, and your job is simple to say and hard to do: keep them, and grow them.

This listing is sourced directly from Incident's careers page and normalized into a canonical job model.