Twilio careers

Twilio careers

Senior GTM Business Architecture Manager

Remote - US · Senior

Sponsorship not specified$156k-$194kDetected 5 days ago
Data AnalysisLLMsDesign SystemsSalesforceCommunication

About the role

  • As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient.

Responsibilities

  • Domain Ownership & Process Design: Act as the strategic owner for specific segments of the GTM lifecycle (e.g., Prospecting, Deal Execution, Specialist Alignment).
  • Requirements Governance (The "What" & "Why"): Author high-fidelity Business Requirement Documents (BRDs), process flowcharts, and User Stories.
  • Define the upstream "Data Contracts," partnering closely with ET leads who own the technical configuration (the "How").
  • Ensure ET builds exactly what the business needs with zero ambiguity.
  • UAT & Defect Governance: Lead the User Acceptance Testing (UAT) framework for your domain.
  • Execute test scripts, run defect triage (prioritizing bugs vs. enhancements), and manage the Business "Go/No-Go" sign-off.
  • The Closed-Loop Feedback Engine: Partner with Enablement and Data Analytics to track downstream adoption. Monitor system telemetry (e.g., Gong AI trackers, Outreach metrics) to measure behavioral adoption, tying the technical build to quantifiable revenue ROI.
  • GTM AI Execution: Support the deployment of the GTM AI roadmap. Operationalize Generative AI POCs into daily rep workflows, capturing frontline feedback to iterate and scale.
  • Cross-Functional Alignment: Maintain strict operational boundaries (RACI) across GTM, ET, and Enablement. Provide the functional blueprints to Enablement to ensure training aligns perfectly with the technical architecture.
  • Partner with Enablement and Data Analytics to track downstream adoption.

Requirements

  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply.
  • Strategic Mindset with Consulting & Technical Depth: 7+ years of experience within a management consulting firm, enterprise revenue architecture function, or GTM transformation group.
  • The "Technical Translator": Exceptional ability to simplify complex technical concepts for GTM stakeholders, while simultaneously translating vague business "wants" into precise technical "needs" for ET engineers.
  • Systems Fluency: Deep expertise in the Salesforce ecosystem and integrated GTM tools (e.g., Gong, Outreach).
  • Think Like a Seller: Proven ability to empathize with the Field.
  • Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
  • Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
  • Required:
  • Strategic Mindset with Consulting & Technical Depth: 7+ years of experience within a management consulting firm, enterprise revenue architecture function, or GTM transformation group. You bring a rare combination of a high-level strategic mindset - capable of deconstructing complex business challenges from first principles - and a strong technical background, allowing you to confidently navigate abstract corporate strategy and translate it into disciplined systems architecture.
  • Systems Fluency: Deep expertise in the Salesforce ecosystem and integrated GTM tools (e.g., Gong, Outreach). You don't need to write the code, but you must thoroughly understand object relationships, data schemas, and API limitations to design feasible business logic.
  • Think Like a Seller: Proven ability to empathize with the Field. You understand sales psychology and how to design systems that maximize rep productivity and minimize administrative tax.
  • Process Rigor: Deep experience building structured artifacts (BRDs, process mapping, executive-level decks).
  • The "Driver" Persona: You don't wait for permission. You identify friction, get people aligned, build a business case for a solution, and see it through to execution without letting standard processes fall through the cracks.
  • Scale Mindset: You build for where the Twilio Revenue Engine will be in 2 years, not just patching the problems of today.
  • Location
  • This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Skills

  • Your career at Twilio is in your hands.
  • That said, every hiring decision is made by real Twilions!
  • See yourself at Twilio
  • Join the team as Twilio's next GTM Business Architecture Senior Manager
  • About the job
  • Your mission is to translate macro commercial strategies into high-fidelity, actionable business blueprints.

Compensation

  • The estimated pay ranges for this role are as follows:
  • Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $155,520 - $194,400
  • Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $164,640 - $205,800
  • Based in the San Francisco Bay area, California: $182,960 - $228,700
  • The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Benefits

  • Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
  • health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

Company info

  • At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
  • We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
  • As the Senior Manager of GTM Business Architecture, you will serve as the engine room for how Twilio's revenue processes scale.
  • You sit at the high-stakes intersection of Sales Strategy, Operations, and Enterprise Technology (ET).
  • You will act as the Domain Owner for specific GTM workflows, serving as the primary bridge between the Field and Enterprise Tech.
  • At Twilio, we're shaping the future of communications, all from the comfort of our homes.
  • We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
  • Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day.

Equal opportunity

  • Twilio is proud to be an equal opportunity employer.
  • equal opportunity employer.
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