KeyCorp

KeyCorp

Business Banking Contact Center Specialist II

Brooklyn, OH · Mid · Full-time

Sponsorship not specified$19k-$25kDetected 11 hours ago
Customer SupportCommunicationCollaborationProblem SolvingMentoringAdaptability

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odds of building a lasting career here

25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • Training Schedule: Monday thru Friday – 8 am EST to 5pm EST
  • Shift schedules after training: Must be available to work Monday – Saturday with every other Saturday required. Full time shifts may range between 10 am EST to 9 pm EST This role requires on-site training for four months. Once all training, coaching, and development requirements are successfully completed, the role will be designated as fully remote.

Responsibilities

  • This role is key to delivering meaningful, solution-oriented interactions that build trust and long-term relationships for our business clients.
  • Deliver exceptional client experience through inbound calls and chats with professionalism, empathy, and efficiency.
  • Build rapport and strengthen client relationships by actively listening, identifying needs, and resolving inquiries with care and accuracy.
  • Provide first-line technical support for online banking platforms, including troubleshooting connectivity, enrollment support, system navigation inquiries, and browser assistance.
  • Collaborate with internal teams to ensure timely resolution and follow-up on escalated or complex cases.

Requirements

  • Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Nice to have

  • Translate complex technical concepts into clear, concise and client-friendly language.
  • Demonstrate intellectual curiosity and apply problem-solving skills to resolve client issues on first contact, especially regarding technological solutions for cellular phones, computers, and operating systems.
  • Stay current on product updates, system enhancements, and compliance requirements.
  • Contribute to a positive team environment by sharing knowledge, mentoring peers, and supporting team goals.
  • duties, responsibilities, and/or activities may change, or new ones may be assigned at any time with or without notice.
  • Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.
  • High school diploma or equivalent required
  • associate or bachelor's degree preferred.

Skills

  • This skill ensures a client-centric approach that fosters trust, and satisfaction.
  • Customer Service Excellence:
  • This skill is essential for maintaining customer satisfaction and loyalty in a fast-paced call center setting.
  • Technical Issue Resolution:
  • Capability to identify, analyze, and resolve technical issues while explaining solutions to clients.
  • Ability to professionally navigate multiple systems including web browsers, websites, mobile applications, and internal systems.
  • Strategic Problem Solving:

Compensation

  • Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.

Benefits

  • Please click here for a list of benefits for which this position is eligible.
  • Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Company info

  • We are seeking a client-focused, curious Inbound Customer Service Specialist to support our business clients across a range of products, services, and online banking platforms with technical navigation.

Equal opportunity

  • Job Posting Expiration Date: 09/15/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.
  • Equal Opportunity Employer committed to sustaining an inclusive culture.
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This listing is sourced directly from KeyCorp's careers page and normalized into a canonical job model.