Cypress Global Services, Inc

Cypress Global Services, Inc

Community Growth Manager

United States · Director

Sponsorship not specified$130k-$150kDetected 83 days ago
Customer SuccessZendeskCypressResearchLeadershipCommunicationCollaborationOrganizational Skills

About the role

  • Compensation: $130,000-$150,000/year

Responsibilities

  • Develop and execute programs that deepen engagement across the Cypress ecosystem, meeting community members where they are and expanding their participation over time.
  • Own Cypress community programs end-to-end, including the Ambassador and Cy.Pronaut programs: identify and recruit strong candidates, lead onboarding, maintain ongoing communication, and create meaningful opportunities for members to contribute and grow.
  • Build and activate community-led content and advocacy initiatives, including blogs, videos, webinars, and user group events, that create genuine value for members and extend Cypress's reach.
  • Identify, cultivate, and manage strategic partnerships across the developer and QA ecosystem, including communities, professional networks, conferences, and organizations where our users and potential users are already active.
  • Work closely with the Director, Developer & Customer Experience to support and amplify community-led events, and help community members run local and virtual user groups in their markets.
  • Develop relationships across the organization to ensure community voices are heard and members' contributions are recognized and supported.
  • The Community Growth Manager will lead engagement across the Cypress ecosystem, nurturing and growing our existing community programs, and building relationships across the broader developer and QA landscape.
  • This role sits on the Developer and Customer Experience team and works at the intersection of community building, ecosystem partnerships, and developer marketing.
  • The person in this role will be the connective tissue between our community and our internal teams, ensuring that what we build reflects the genuine needs of the people who use Cypress while helping Cypress show up meaningfully wherever developers and quality practitioners gather.
  • You collaborate openly, lead with integrity, and actively create opportunities to work cross-functionally and transparently with others.

Requirements

  • Self-driven: You hit the ground running once you know your goals, iterate quickly, and make sound decisions without waiting for perfect conditions.
  • Creative: You are energized by trying new things and finding fresh ways to make programs more interesting, relatable, and fun.
  • 3-4 years of community management experience within a developer tools, open source, or technical SaaS context.
  • Comfort working cross-functionally with Marketing, Customer Success, and other internal teams.
  • Familiarity with community analytics and engagement tools, and comfort using data to guide decisions and report on impact.
  • Moderation experience would be ideal, but is not required.
  • You will be a team of one with direct access to leadership, meaningful autonomy, and the ability to shape community strategy from the ground up - with a clear path to grow the team as the function scales.

Compensation

  • $130,000-$150,000/year

Company info

  • We are a distributed team that operates on trust, transparency, and a genuine respect for the developers we serve.
  • Although we list out what we generally look for, we are very likely missing other attributes and skills that you have that could make you a great fit, and are not currently listed.
  • Research has shown this especially applies to women and other marginalized groups, who tend to apply if they check 100% of every box, versus men who apply if they hit roughly 60%.
  • The point we're getting at, it doesn't hurt to take a chance and apply!
  • We are an inclusive employer and value diversity at our company.
  • We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
  • At Cypress, We aim to make software testing faster and more reliable, improving the efficiency and quality of software development.
  • Cypress customers include names like Zendesk, Indeed, Splunk, Square, and Patreon.
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