Zollmedicalcorp

Implementation Consultant

US CO Broomfield

Sponsorship not specified$70k-$90kDetected 8 days ago
Process ImprovementCustomer SuccessAR/VRMedical DevicesLeadershipCommunicationCollaborationAccounts Payable

About the role

  • The Implementation Consultant is the front-line person for ZOLL's Customer Success Organization and is a leader among their peers.
  • The Implementation Consultant will evaluate the client's billing processes, provide comprehensive training on ZOLL products, and work collaboratively with our clients to ensure they have a positive implementation experience.
  • The goal of this training/implementation is to ensure the application is configured appropriately and the customer is successfully able to use the applications in their everyday business activities.

Responsibilities

  • This position works very closely with our clients to develop an effective training plan that meets their needs and then successfully executes that plan.
  • Coordinate with support and product team to resolve customer issues during implementation process.

Requirements

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • A high level of professionalism and the ability to think analytically
  • Ability to travel up to 50%

Nice to have

  • Act as a training and product resource for other members of the ZOLL team.
  • Participate in project coordination with ZOLL Project Managers and clients to ensure a successful training and implementation experience.
  • Work toward client success as an effective team member.
  • Train new hires in the implementation processes
  • Bachelors degree or equivalent experience
  • 3+ years experience in teaching, training or supporting others
  • Very strong customer-oriented focus and the ability to professionally handle difficult situations
  • Good technical aptitude for working with software and Microsoft Windows

Skills

  • Knowledge, Skills and Abilities
  • Excellent communication, documentation, grammar, and interpersonal skills
  • Demonstrated leadership skills

Compensation

  • $70,000.00 to $90,000.00
  • Factors which may affect starting salary include geography, skills, education, experience, and other qualifications of the successful candidate.
  • For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee's primary work location.

Benefits

  • Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Company info

  • This position works closely with other members of the ZOLL team on project planning, process improvement, tracking product requests from customers, training consistency and the development of training related material and documentation.
  • Effectively train clients on the use of ZOLL software based on best practices and work collaboratively with customers on their system configuration.
  • Track product adoption for customers to be sure we are setting them up to be successful on ZOLL products.
  • ZOLL is a fast-growing company that operates in more than 140 countries around the world.
  • Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit.

Equal opportunity

  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.
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This listing is sourced directly from Zollmedicalcorp's careers page and normalized into a canonical job model.