TraceLink
Account Manager
US - MA - Wilmington · Senior
Sponsorship not specified$103k-$132kDetected 98 days ago
Agentic AISalesforceCRMSalesBusiness DevelopmentPipeline ManagementOutbound SalesForecastingSupply ChainCustomer SuccessCommunicationCollaborationPublic Speaking
About the role
- The Account Manager is responsible for owning, retaining, and expanding a portfolio of TraceLink Enterprise customers within an assigned territory.
- This role is accountable for driving net revenue growth through renewals, upsell, and expansion by executing TraceLink's enterprise sales methodology, value framework, and defined sales process.
- You will operate as a trusted advisor to C‑suite and senior business leaders, aligning customer strategic priorities to TraceLink's solutions and differentiated value.
Responsibilities
- Own a defined portfolio of Enterprise accounts with full accountability for retention, expansion, and revenue growth
- Develop and execute account‑level growth strategies aligned with customer business objectives, TraceLink's value framework, and regional sales priorities
- Build and maintain trusted executive relationships with economic buyers, decision‑makers, and key influencers
- Lead opportunities through TraceLink's end‑to‑end enterprise sales process, from discovery to close
- Partner with Solutions Consultants to deliver compelling value‑led demonstrations and presentations
- Drive effective deal qualification, opportunity progression, forecasting, and close plans
- Proactively manage renewals and contract extensions, ensuring high retention rates
- Address customer risks, requests, and escalations in partnership with Customer Success and Support
- Create and execute a Demand Generation plan for your account base in collaboration with SDRs and Marketing
- Actively participate in and lead targeted outbound and inbound demand generation activities
Requirements
- Experience & Skills
- 4-6+ years of B2B sales experience, preferably in Enterprise SaaS or Cloud software
- Proven success managing complex, multi‑stakeholder sales cycles
- Strong ability to conduct value‑based discovery, handle objections, and close enterprise deals
- Experience owning renewals and expansion within existing customer accounts
- Proficiency with CRM tools such as Salesforce
- Strong business acumen with the ability to engage credibly at executive level
- Demonstrated experience executing a structured sales methodology across the full sales lifecycle
- This is an on-site role based in Wilmington, MA headquarters
- Excellent verbal, written, and presentation skills
- Highly proactive, self‑driven, and results‑oriented
- Comfortable working autonomously within a fast‑paced, evolving environment
- Team‑oriented mindset with strong collaboration skills
- Customer‑first mentality with a focus on long‑term value creation
Compensation
- Maintain a healthy, well‑qualified pipeline aligned to quarterly and annual revenue targets
- Consistent achievement (or overachievement) of quarterly and annual revenue targets
Company info
- Founded in 2009 with the simple mission of protecting patients, today Tracelink has 5 global offices, over 800 employees and more than 1700 customers in over 60 countries around the world.
- Tracelink is recognized as an industry leader by Gartner and IDC, and for having a great company culture by Comparably.
- Ensure customers realize and articulate ongoing value from TraceLink solutions
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