Morningstar

Data Solution Specialist

Chicago

Work authorization required$300k-$600kDetected 32 days ago

SalesforceCRMExcelProcess ImprovementCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

Morningstar offers market data for more than 14 million global instruments including equities, futures, options, commodities, and precious metals on every major exchange worldwide.
Brokerage firms, banks, and other institutions power their systems with our tailored data feeds or monitor relevant trading movements using our market data application.
Investigate thoroughly all incoming queries and escalate to Level 2 where necessary.

Provide customer support to all incoming client queries during your shift.
Deliver outstanding customer service by responding to and efficiently resolving client issues and requests.
Work with senior staff to provide dedicated and specialist support to key clients.
Document all actions in CRM (Salesforce)
Covering one of three shifts that cover from 8am to 6pm, the data solutions specialist will provide assistance and support to our clients globally.

Ability to analyze data using Excel
Good understanding of market data or 1-2 years' experience in a similar field, working with larger quantities of data.
Bachelor's degree or similar qualification in a technical or financial discipline.

Excellent written and oral communication and interpersonal skills.
Excellent client service skills and a proactive approach to take ownership of issues as they arise.
Strong problem solving and analytical skills with high attention to detail, and excellent time management.

Financial Health
Stock Ownership Potential
Company provided life insurance
Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
Additional medical Wellness Incentives - up to $300-$600 annual
Company-provided long- and short-term disability insurance
Emotional Health
Trust-Based Time Off

The Data Solutions Specialist will work as part of our dynamic global support team supporting the market data business.

This role does not qualify for immigration sponsorship.
We will not be considering candidates that require immigration sponsorship now or in the future for this role.

This listing is sourced directly from Morningstar's careers page and normalized into a canonical job model.