Northern Trust
Cloud Service Delivery Manager
Chicago, IL
No sponsorship$137k-$234kDetected 1 day ago
AWSGCPAzureCloud PlatformsTerraformDatadogDevOpsSite Reliability EngineeringStakeholder ManagementOperations ManagementVendor ManagementLeadershipCommunicationCollaboration
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odds of building a lasting career here
58Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- The Cloud Service Delivery Manager is responsible for overseeing the delivery, reliability, operational excellence, and continuous improvement of enterprise cloud services across public, private, and hybrid cloud environments.
Responsibilities
- Own end-to-end delivery and operational performance of cloud infrastructure and platform services.
- Lead operational governance reviews and service performance reporting with senior leadership.
- Establish and maintain operational runbooks, service documentation, and support processes.
- Drive continuous improvement initiatives focused on stability, automation, resiliency, and operational efficiency.
- Lead root cause analysis efforts and ensure corrective actions are implemented for major incidents.
- Develop and track key operational metrics and KPIs.
- Lead problem management processes to identify recurring issues and implement permanent fixes.
- Build strong partnerships with Engineering, Security, Architecture, Risk, Compliance, and Application teams.
- Manage stakeholder expectations and ensure alignment between service delivery and business objectives.
- Support audit activities and risk management initiatives.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field.
- 8+ years of experience in IT Operations, Infrastructure Services, Cloud Operations, or Service Delivery.
- 3+ years of leadership experience managing cloud operations, service delivery, or infrastructure teams.
- Strong knowledge of public cloud platforms including Microsoft Azure, AWS, and/or Google Cloud Platform.
- Experience managing enterprise-scale cloud environments in highly regulated organizations.
- Experience with incident, problem, change, and release management.
- Strong understanding of cloud infrastructure, networking, security, resiliency, and disaster recovery.
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Nice to have
- ITIL Foundation or ITIL Managing Professional Certification.
- Microsoft Azure, AWS, or Google Cloud certifications.
- Experience with SRE, DevOps, Infrastructure as Code (Terraform), and automation platforms.
- Familiarity with observability platforms such as Datadog, Splunk, Dynatrace, AppDynamics, or Azure Monitor.
- Knowledge of cloud financial management (FinOps) principles.
Compensation
- $137,400 - 233,600 USD
- Salary range is a good faith estimate of base pay.
Benefits
- Monitor service health, capacity, utilization, and operational risks across cloud environments.
Company info
- Philanthropy is deeply rooted in Northern Trust's history and is an essential element of our culture.
Equal opportunity
- Reasonable Accommodation
- If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
Visa & Work Authorization
- Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
- Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
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This listing is sourced directly from Northern Trust's careers page and normalized into a canonical job model.