Clover Solutions LLC

Operations Management

Coral Springs, Florida, United States of America · Contract

Work authorization requiredDetected 31 days ago

Data AnalysisOperations ManagementResearchCommunicationCollaboration

About the role

You will serve as the primary liaison for ACH operations, rules, guidelines, channel, client, and bank issues management.
Oversee annual ACH audits and risk assessments, as well as management action plans and issues in Archer.
Leverage AI for automation of ACH reject notifications for clients.

Act as the primary liaison between Fiserv and banking requests/notifications of exceeding ACH return rate thresholds (among other non-compliance), managing escalations and ensuring effective solutions to maintain customer satisfaction.
Oversee daily operations and performance of relationships with internal department leads.
Collaborate with internal business units such as Legal, Settlement Operations, Compliance, IT, and Fraud to support merchant processing on or converting from third-party platforms.
Collaborate with Account Managers (AMs) and Relationship Managers (RMs) to ensure timely communication and resolution of Company IDs, Company Names, ACH rejects, and funding holds.
Work closely with technical and business operations teams to evaluate issues and drive resolutions.
Support business continuity plan (BCP) functions for the team.

Experience with project and issues management and ability to collaborate with cross-functional teams.
Proficiency in using data analytics tools and software such as C360.
Strong working knowledge of Fiserv channels: RSA/SMB/Clover Business Solutions, CMM, Enterprise.
Experience that will be great to have: Experience with project and issues management and ability to collaborate with cross-functional teams.

Oversee annual ACH audits and risk assessments, as well as management action plans and issues in Archer.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

No-cost mental health support through Employee Assistance Programs.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.

Fiserv is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com.
Please note our AskHR representatives do not have visibility to your application status.

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role.
Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This listing is sourced directly from Clover Solutions LLC's careers page and normalized into a canonical job model.