Flock Homes

Flock Homes

Property Operations Associate

Denver, CO

Sponsorship not specified$70k-$85kDetected 30 days ago
SalesforceCommunication

About the role

  • Flock is hiring a Property Operations Associate to play a key role in managing the day-to-day performance of our single-family rental portfolio.
  • This position spans the entire property and tenant lifecycle-from move-in to move-out-ensuring efficient operations and consistent execution of Flock's standards.
  • You'll be the point of contact residents trust and the system that keeps our portfolio running smoothly.

Responsibilities

  • Own resident relationships end-to-end: Serve as the main point of contact for residents from move-in to move-out, managing inquiries and maintenance requests with responsiveness and care. Every interaction will reflect Flock's service standards.
  • Execute seamless move-in and move-out processes: Ensure accurate document completion at move-in, manage the full move-out procedure including final inspections, security deposit assessment and returns in compliance with legal requirements, and update internal systems to reflect all status changes.
  • Manage resident payment and collections: Track and monitor resident payment status across the portfolio, issue reminders and notices for overdue balances in accordance with company policy, coordinate repayment plans or escalations when needed while maintaining professionalism, and when necessary, coordinate eviction proceedings.
  • Oversee compliance administration: Coordinate and manage all HOA, municipal/city, and Section 8 inspections, including scheduling, compliance tracking, and follow-up to ensure timely resolution of any findings.
  • Resolve utility and operational issues: Monitor and resolve utility service issues, coordinate with vendors and field teams to ensure timely resolution, escalate critical service disruptions as needed, and provide resident support regarding utility and maintenance concerns.
  • Maintain operational rigor: Keep accurate, timely records of all property and resident activity, utilize Appfolio, Google Workspace, and Salesforce to organize workflows and maintain records, and uphold operational procedures to ensure consistency and compliance across the portfolio.
  • Community-minded: You engage authentically with diverse communities, actively listen to concerns, and deliver thoughtful, solution-oriented responses. You're committed to enhancing the resident experience at every touchpoint.
  • Own resident relationships end-to-end: Serve as the main point of contact for residents from move-in to move-out, managing inquiries and maintenance requests with responsiveness and care.
  • Ensure accurate document completion at move-in, manage the full move-out procedure including final inspections, security deposit assessment and returns in compliance with legal requirements, and update internal systems to reflect all status changes.
  • Coordinate and manage all HOA, municipal/city, and Section 8 inspections, including scheduling, compliance tracking, and follow-up to ensure timely resolution of any findings.

Nice to have

  • 2+ years in real estate, property management, or customer service.
  • You understand the operational rhythms of managing and residents.
  • Appfolio experience is a plus.

Compensation

  • $70-85k annual salary, plus equity and benefits (medical/dental/vision insurance, 401k).

Benefits

  • Owners contribute into our professionally managed Fund, in exchange for passive equity ownership.
  • We're growing fast and are looking for smart, entrepreneurial hustlers who want to help build something category-defining.

Company info

  • Most don't want to be landlords anymore, but selling isn't a good option.
  • You'd lose income and appreciation, trigger tax liabilities, kick out your tenants, have to fix up the house - the list goes on!
  • Flock is here to help.
  • Flock's mission is to provide every retiring landlord with the most cost-efficient and seamless exit.
  • Our first product is a tech-enabled 721 Exchange for residential landlords.
  • It's a direct 721 Exchange model designed for everyday owners who want access to continued cashflows, liquidity, and diversification without triggering capital gains, disturbing tenants, or dealing with disposition friction.
  • You demonstrate accountability for your responsibilities and actively participate in feedback loops for continuous improvement.
  • You ensure compliance with company policies, procedures, and regulatory requirements.
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This listing is sourced directly from Flock Homes's careers page and normalized into a canonical job model.