Boston Red Sox

Ticket Strategy and Promotions, Day of Game Staff

Boston, MA, United States · Staff+

Sponsorship not specifiedDetected 26 days ago

ComplianceCustomer SupportProblem Solving

About the role

The Boston Red Sox Ticketing team plays an integral role in helping the organization to achieve its financial and customer service goals.
Typically, the first point of contact a fan has with the Red Sox, the Ticket Office sets the tone for their experience at Fenway Park.
From selling tickets for games and events to troubleshooting any issues fans may have, the focus is always on providing top-tier customer service for everyone from long-time season ticket holders to patrons visiting the park for the first time.

Game Day Staff play a key role in ensuring the successful execution of special events and ticket offers while providing outstanding customer service and support to fans throughout the game day experience.

Must be 18 years of age or older.
The ability to adapt to changing situations and exhibit efficient problem-solving skills.
Ability to work nights, weekends, and holidays throughout baseball season as needed.
Ability to carry boxes up to 30 lbs.
Assist fans with digital ticketing needs and troubleshooting as required.
Maintain an organized and thorough inventory of required materials for game day ticket offers by coordinating with Ticket Strategy and Promotions staff.
Passion for special events and creating memorable, one-of-a-kind fan experiences.
Must maintain a professional appearance and demeanor.

Prior work experience within fast-paced and frequently changing environments a plus.

This listing is sourced directly from Boston Red Sox's careers page and normalized into a canonical job model.