Stord
Product Designer
Remote, United States
Sponsorship not specifiedDetected 27 days ago
A/B TestingFigmaUX ResearchDesign SystemsAccessibilitySalesforceResearchCollaboration
About the role
- If you're energized by consumer psychology and love helping engineers understand the emotional stakes of post-purchase experiences, this role will challenge and fulfill you.
Responsibilities
- Own Consumer Commerce Design:
- Design intuitive, delightful experiences for returns portals, order tracking, delivery updates, and post-purchase touchpoints
- Create responsive experiences that work beautifully across mobile, tablet, and desktop
- Design experiences that adapt to different brand aesthetics while maintaining usability
- Optimize for conversion, completion rates, and customer satisfaction at every touchpoint
- Translate consumer insights into compelling design narratives that get engineering teams emotionally invested
- Present design rationale that connects user emotions to business metrics (CSAT, NPS, repeat purchase rates)
- Build empathy across the product organization for consumers dealing with returns, delays, or delivery issues
- Drive Rapid Design Iteration:
- Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
Requirements
- 5+ years of product design experience with at least 2 years designing consumer-facing digital products
- Experience creating responsive experiences across mobile, tablet, and desktop
- Storytelling ability - You can paint a picture of the consumer's emotional journey that gets engineering teams invested
- You have experience designing white-label or multi-tenant applications that adapt to brand guidelines
- You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics
- You've successfully influenced engineering teams to care deeply about consumer experience
Skills
- Storytelling ability
- You can paint a picture of the consumer's emotional journey that gets engineering teams invested
- Technical collaboration
- You speak engineering's language and understand technical constraints without compromising UX
- Commerce savvy
- You understand (or quickly learn) e-commerce flows, order management, and post-purchase journeys
- High-fidelity execution
- AI tool enthusiasm
- Iterate based on usability testing, A/B test results, and consumer feedback
Compensation
- Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms.
Benefits
- Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order.
Company info
- Conduct user research to understand consumer behavior, anxieties, and expectations during post-purchase journeys
- To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
This listing is sourced directly from Stord's careers page and normalized into a canonical job model.