Bandwidth
Global Customer Implementation Specialist
Raleigh, NC
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About the role
- We're the global communications software company and Tier 1 network operator with global reach.
- The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
- And as communications shifts to AI, we're the infrastructure layer making it possible.
Responsibilities
- Own the full implementation lifecycle for assigned accounts from case creation through graduation.
- Build and manage a project plan for assigned accounts. Define milestones, assign action items, and keep all parties accountable to committed dates.
- Deliver complete handovers to the receiving team at graduation with full context and no open items left unresolved.
- Identify technical blockers early and coordinate with internal support and engineering teams to resolve them without letting the customer spin.
- Collaborate effectively across Sales, Account Management, Technical Support, Porting, and Product teams to drive customer outcomes.
- Manage a concurrent case load appropriate to lane assignment and case complexity without sacrificing quality on any engagement.
- Demonstrated ability to manage multiple concurrent projects independently from initiation through completion.
Requirements
- Proficiency in CRM, Monday.com, or equivalent CRM and project management tools.
- Bachelor's degree required.
Company info
- At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.
- Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.
- We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.
- We're experts who speak like humans. Ready to build what's next? #JoinTheBand
- At Bandwidth, we shape how the world connects.
- Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful.
- We're experts who speak like humans.
- Ready to build what's next? #JoinTheBand
- What We Are Looking For:
- The Global Customer Implementation Specialist is the engine of the Bandwidth Implementation team.
- You own your customers from the moment a deal closes to the moment they graduate to their long-term support team, and you drive that journey with purpose.
This listing is sourced directly from Bandwidth's careers page and normalized into a canonical job model.