Upstart

Upstart

Associate Compliance Manager, Complaints

United States | Remote

Sponsorship not specified$116k-$160kDetected 6 days ago
SparkA/B TestingComplianceAccountingCadenceLeadershipCommunication

About the role

  • Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.
  • But the numbers only hint at the impact.
  • Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

Responsibilities

  • Partner with Operations, Legal, and Risk teams to provide second line compliance oversight and guidance for customer complaint management activities.
  • Develop monitoring routines, reporting, and governance processes that strengthen the maturity and independence of the complaints oversight program.
  • Support the evolution of the complaints compliance program by documenting future-state requirements, improving reporting capabilities, and contributing to long-term program enhancements.
  • Balance tactical knowledge with proven leadership and communication skills to guide conversations amongst stakeholders with differening viewpointsDrive proposals and conclusions using data and trends to support thoughtful conclusions and influence change.
  • As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that's both radically intelligent and deeply human.
  • And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you'll have the support to work in the way that works best for you.

Requirements

  • Bachelor's degree in Accounting, Business, Finance, Risk Management, Law, or a related field (or equivalent practical experience).
  • 5+ years of experience supporting second line compliance, complaints oversight, or compliance risk management within the banking or financial services industry.
  • Experience evaluating complaint trends, conducting compliance monitoring, and communicating regulatory risk assessments to business stakeholders.

Nice to have

  • Knowledge of third-party risk oversight and vendor compliance programs.
  • Ability to translate complaint data and emerging risk trends into actionable recommendations for senior leadership.
  • Experience designing or maturing compliance monitoring, reporting, or governance programs.
  • Skills in using analytics or AI-enabled tools to identify emerging complaint themes, summarize large data sets, and improve risk reporting.
  • Time zone requirements The team operates on the East/West coast time zones.
  • Travel requirements As a digital first company, the majority of your work can be accomplished remotely.
  • The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites.
  • The in-person sessions' cadence varies depending on the team and role

Skills

  • Individual pay is also determined by job-related skills, experience, and relevant education or training.

Compensation

  • At Upstart, your base pay is one part of your total compensation package.
  • The anticipated base salary for this position is expected to be within the below range.
  • United States | Remote - Anticipated Base Salary Range
  • $115,800 - $160,100 USD

Benefits

  • In addition, Upstart provides employees with target bonuses, equity compensation, and generous benefits packages (including medical, dental, vision, and 401k).

Company info

  • Upstart's Compliance team partners across the company to build and maintain a strong compliance management system that supports responsible innovation and protects customers.
  • The Complaints Oversight function serves as the second line of defense, providing independent oversight of complaint management practices, monitoring regulatory compliance, and identifying emerging risks that inform business decisions and program improvements.
  • As the Associate Compliance Manager - Complaints, you will help strengthen and mature Upstart's complaints oversight program.
  • You'll partner closely with Legal, Risk, Operations, Third Party Risk Management and other cross-functional stakeholders to evaluate complaint trends, monitor compliance with consumer banking regulations, and help ensure customer issues are identified, escalated, and resolved appropriately.
  • Monitor complaint program execution against established policies, procedures, and regulatory requirements, identifying opportunities to reduce customer harm and compliance risk.
  • Analyze complaint data, trends, and emerging risk indicators to identify systemic issues and recommend corrective actions or customer remediation where appropriate.
  • Provide risk-based guidance on complex regulatory questions involving consumer lending and deposit products while helping stakeholders understand regulatory expectations and business impacts.
  • As a digital first company, the majority of your work can be accomplished remotely.
  • Our platform runs over one million predictions per borrower using more than 1,800 signals, powering smarter, fairer decisions for millions of customers.
  • At Upstart, your base pay is one part of your total compensation package.
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This listing is sourced directly from Upstart's careers page and normalized into a canonical job model.