Mudflap
Customer Success Manager - Freight
Austin, TX
Sponsorship not specified$105k-$115kDetected 61 days ago
Account ManagementSupply ChainLogisticsOnboardingCustomer SuccessCommunicationCollaborationProblem Solving
About the role
- Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets.
- Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.
Responsibilities
- Drive customer onboarding, engagement, adoption, and retention within the freight vertical
- Partner closely with Sales, Product, Operations, and Support teams to deliver a seamless customer experience
- Develop and refine onboarding processes, success playbooks, and customer engagement strategies as the vertical grows
- Help establish scalable systems and processes that support long-term growth across the freight business
- Opportunities and support for major career growth
- Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions.
Nice to have
- 4-7+ years of experience in Customer Success, Account Management, Operations, Logistics, or related customer-facing roles
- Experience working within freight, transportation, logistics, trucking, or supply chain industries strongly preferred
- Data-driven approach to customer management and problem solving
- Passion for customer experience, operational excellence, and continuous improvement
Skills
- Mudflap serves the $800B trucking industry, the backbone of the U.S. economy.
Compensation
- Annual Company offsite event (Mudfest!)
- The base salary range for this role is $105,000 - $115,000.
- This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available.
Benefits
- Competitive salary and equity in a high-growth startup
- Multiple health benefit options
- Responsible Time Off
- This role is eligible for a 25% annual bonus, dependent on performance.
Company info
- Commuter benefits to ease your travel
- Lunches and snacks to keep you fueled
- A collaborative, high-growth environment where you'll work closely with talented teammates across the company
- We deeply understand customer needs and put our customers at the center of everything we do
- Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
- Own relationships with freight customers, acting as a trusted advisor throughout the customer lifecycle
- Advocate for freight customers internally and help influence product and operational improvements
- Company Overview (Who we are):
- Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
- Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
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This listing is sourced directly from Mudflap's careers page and normalized into a canonical job model.