Yugabyte

Technical Support Engineer US

United States

No sponsorship$90k-$120kDetected 13 days ago

Distributed SystemsSQLPostgreSQLCloud PlatformsLinuxCustomer SupportShopify

About the role

We're looking for someone who gets genuinely excited when a customer's database is on fire, because they are eager to dive in and help.
You won't be copy-pasting canned responses into a queue.
You'll be working live cases - distributed systems behaving unexpectedly, replication lag climbing, certificates expiring in production - alongside a global team that actually cares about getting to the root of things.

Attempt repros of customer issues and document the steps for others to replicate
Know that some issues need overnight support, so we prepare the offshore teams appropriately

You are the right person if:
And when others are stuck, you are happy to help them
You have a technical background in any discipline - software, systems, automotive, aerospace, networking, electronics, whatever.
If you have solved real problems under real pressure with tools and documentation, that counts.
You have familiarity with Linux tools -- you have used the tools find and grep to navigate a filesystem
Experience with any relational database - even if it's just writing queries
This position is based in the U.S. Candidates must have authorization to work in the United States.

Yugabyte is the company behind YugabyteDB, the AI-ready, multi-modal, distributed PostgreSQL database for cloud-native apps.
Technical Support Engineer
Remote (Americas)
YugabyteDB is our PostgreSQL-compatible distributed SQL database - resilient, scalable, and built to run anywhere.

$90,000 - $120,000 USD annually, depending on skills and experience.
We feel strongly about equal pay for equal work, and transparency in compensation is one way to help achieve that.
The cash compensation for this role is market competitive, with a range of USD 90,000-USD 120,000, inclusive of variable/incentive for some roles.
The pay range for this position is a general guideline only and not a guarantee of compensation or salary.
The actual pay will vary based on factors including experience, qualifications, and skill level.

You know it's a sign that you are learning.
As well as equity (when applicable), and benefits including health plans, retirement plans, and unlimited paid time off (PTO).

Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones
What We're Looking For

As an equal opportunity employer, Yugabyte is committed to a diverse workforce.
Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.

Sponsorship may be considered only under specific circumstances aligned with current regulatory requirements.

This listing is sourced directly from Yugabyte's careers page and normalized into a canonical job model.