SHI International
Customer Success Manager - VMware
US - Remote
Sponsorship not specified$120k-$140kDetected 2 days ago
SalesFinancial AnalysisExcelERPInventory ManagementCustomer SuccessLeadershipCommunicationProblem SolvingCritical ThinkingTime ManagementPublic SpeakingMicrosoft OfficeFinancial Reporting
About the role
- The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews.
- Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth
Responsibilities
- Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
- Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities
- Provide support and direction to project teams to ensure successful delivery and synchronization of service projects
- Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.
- Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.
- Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
- The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently
- Ability to travel to SHI, Partner, and Customer Events
Requirements
- Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting
- Completed Bachelor's Degree or relevant work experience required
- 2-4 years of experience in a technical, business, or sales role
- 2+ years of experience selling VMware products
Skills
- Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role
- Skill Level Requirements
Compensation
- The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus.
Benefits
- may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Company info
- Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Since 1989, SHI International Corp. has helped organizations change the world through technology.
- We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.
- Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
- But the heartbeat of SHI is our employees - all 7,000 of them.
- If you join our team, you'll enjoy:
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
- Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback
Equal opportunity
- Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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This listing is sourced directly from SHI International's careers page and normalized into a canonical job model.