On
Head of Key Account Services
Portland
Sponsorship not specifiedDetected 7 days ago
Supply ChainLogisticsProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- You will act as the key commercial liaison for operations, interacting closely with both sales and customer operations teams.
Responsibilities
- As the Head of Account Services, Key Accounts, you will establish focused leadership over our Key Accounts team, directly overseeing a team of three Leads who manage teams below them.
- A crucial element of this role is elevating Account Services to be the indispensable partner to our B2B Retailers, delivering premium account services while acting as the expert liaison to our internal operations.
- Oversee a team of three Leads and their respective teams, providing focused coaching on communication, leading initiatives, and advocating effectively for business needs to develop a new Account Services team.
- Champion Long Range Plan (LRP) capabilities and drive strategic planning by integrating and managing new, complex operational capabilities, such as direct ship, drop ship, and pack by store.
- Represent Key Accounts in operational flywheel meetings and collaborate heavily with global and local stakeholders to drive a consistent strategy across the Americas.
- Manage increasing orderbook complexities as the business grows while identifying risks to achieve on-time deliveries and sales targets.
- Proactively drive overall Key Account success by leveraging data-driven insights to shape strategic decisions in close collaboration with the Director of Account Services.
Requirements
- Highly analytical with a demonstrated ability to make strategic, data-based decisions to navigate increasing orderbook complexities.
Company info
- Your focus will be on servicing our biggest established retailer partners in the US, cultivating a high-performing team, and implementing strategies that support our goal of becoming the leading sportswear company and furthering our mission to ignite the human spirit through movement.
This listing is sourced directly from On's careers page and normalized into a canonical job model.