One Medical

One Medical

Practice Manager

Boston, MA · Full-time

Work authorization required$68k-$103kDetected 22 days ago
BudgetingProcess ImprovementProcurementPerformance ManagementCustomer SupportClinical TrialsClinical ResearchPatient CareResearchLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills

About the role

  • We're seeking an Operations Manager to help transform primary care delivery and improve healthcare accessibility.
  • You'll oversee up to five locations, managing office teams, including administrative staff and phlebotomists, while partnering with clinical leadership to guide providers.
  • include operational oversight, compliance, quality, customer experience, budgeting, and team development.

Responsibilities

  • Reporting to the Senior Operations Manager, you'll drive performance metrics across your practices and Metropolitan Service Area (MSA) to meet patient and team experience goals.
  • Drive operational, financial, and business performance including staffing and lab operations
  • Develop team through onboarding, training, coaching, and career development
  • Partner with Clinical Leadership on quality outcomes, safety, and compliance
  • Drive strategic growth through cross-functional collaboration and new office launches
  • Manage practice expenses, procurement, and budget while reducing waste

Requirements

  • 3+ years relevant experience as a direct manager of high-performing customer service or patient facing teams
  • Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture
  • Proven track record of leading successful change management and process improvement efforts
  • Analytical thinking, attention to detail, ability to influence others, and exceptional organizational skills

Skills

  • Oversee administrative functions including escalations, service recovery, and provider scheduling

Compensation

  • One Medical is committed to fair and equitable compensation practices.

Company info

  • One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
  • The Opportunity:
  • We're seeking an Operations Manager to help transform primary care delivery and improve healthcare accessibility. You'll oversee up to five locations, managing office teams, including administrative staff and phlebotomists, while partnering with clinical leadership to guide providers. Key responsibilities include operational oversight, compliance, quality, customer experience, budgeting, and team development. Reporting to the Senior Operations Manager, you'll drive performance metrics across your practices and Metropolitan Service Area (MSA) to meet patient and team experience goals.
  • One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable.
  • But this isn't your average doctor's office.
  • We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks.
  • Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.
  • In February 2023 we marked a milestone when One Medical joined Amazon.
  • Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes.
  • As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

Visa & Work Authorization

  • One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additi
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This listing is sourced directly from One Medical's careers page and normalized into a canonical job model.