Aircall.io, Inc.
Principal, Strategic Ecosystem & Tech Reseller Manager
New York Office ยท Principal
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About the role
- Technology partnerships and integrations are the bedrock of Aircall's value proposition.
- The Tech Alliances team operates at the critical junction of product and GTM and reports to Aircall's Chief Revenue Officer.
Responsibilities
- Second, you will drive business development for high-impact technology partners on a global scale. Your focus is on increasing revenue attachment and identifying the next generation of strategic integrations that will define our future ecosystem.
- Third, you will lead our Reseller Program, a high-priority revenue stream rooted in tech partner relationships. You will manage the end-to-end commercial lifecycle, from initial partner identification to full-scale activation.
- Collaboration is central to this role: you will partner with international counterparts for global consistency, engage with AMER leadership on regional growth, and work with marketing and product teams on technical alignment.
- Second, you will drive business development for high-impact technology partners on a global scale.
- Third, you will lead our Reseller Program, a high-priority revenue stream rooted in tech partner relationships.
- You will manage the end-to-end commercial lifecycle, from initial partner identification to full-scale activation.
- Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work.
- you will partner with international counterparts for global consistency, engage with AMER leadership on regional growth, and work with marketing and product teams on technical alignment.
- We're working to create a place filled with diverse people who can enrich and learn from one another.
- We're committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
Requirements
- Extensive background (7+ years) in B2B SaaS alliance management, tech partnerships, or reseller growth, including hands-on ownership of tier-one strategic platform relationships.
- Proven expertise in architecting or scaling tech reseller programs, with a deep understanding of the global activation mechanics required for long-term partner success.
- Proficiency in deploying AI-driven tools to accelerate execution and deepen data-led analysis across the partnership portfolio.
- Execution-focused driver with the ability to own the entire commercial lifecycle-from business development to marketing alignment-independently and without reliance on team handoffs.
- Strategic agility to identify evolving partner dynamics early, converting those insights into actionable, evidence-based growth strategies.
- Strong data fluency, leveraging pipeline, usage metrics, and partner performance data to make objective, high-impact prioritization decisions.
- Sophisticated executive presence, capable of navigating and influencing senior-level conversations across a diverse set of external stakeholders.
- Disciplined prioritization skills, focusing on high-conviction initiatives within cornerstone partnerships rather than diluting impact across too many channels.
- Preferred:
- Demonstrated mastery of Salesforce or HubSpot ecosystems, encompassing AppExchange/Marketplace dynamics, tiering structures, and high-impact co-selling strategies.
- Proven ability to navigate complex "coopetition" landscapes where strategic partners may maintain competing product lines in adjacent markets.
- Deep intellectual curiosity and fluency in emerging trends across the AI-agent landscape and broader integration ecosystems.
- Global operational mindset, with a track record of collaborating with international stakeholders to drive alignment on shared global accounts.
Compensation
- $185,200 - $247,800 USD
- ๐ถ Competitive salary package & benefits
Benefits
- We value ownership, continuous learning, and thoughtful speed.
- ๐ Fast-learning environment, entrepreneurial and strong team spirit
- At Aircall, we believe diversity, equity and inclusion - irrespective of origins, identity, background and orientations - are core to our journey.
- We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open.
Company info
- By building deep, native bridges into the CRM, CX, and productivity stacks where our customers live, we've secured our position as the most-installed solution in the world's leading marketplaces.
- This ecosystem is our unfair advantage in the AI era: our agents and automation tools rely on these connections for context and execution, meaning the breadth of our partner network directly determines the intelligence and impact of our product.
- We are execution-focused drivers tasked with converting technical integrations into commercial outcomes, surfacing high-potential growth levers within our ecosystem, and building scalable revenue programs from the ground up.
- This ecosystem is our unfair advantage in the AI era:
- our agents and automation tools rely on these connections for context and execution, meaning the breadth of our partner network directly determines the intelligence and impact of our product.
- Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams.
- We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
This listing is sourced directly from Aircall.io, Inc.'s careers page and normalized into a canonical job model.