Throne Labs
Manager, Market Operations (Technicians)
New York City, NY · Contract
Sponsorship not specifiedDetected 15 days ago
Operations ManagementProcess ImprovementPerformance ManagementLeadershipCollaboration
About the role
- The Company Throne is a fast growing Series B startup transforming public infrastructure by delivering clean, safe, smart restrooms to cities, transit agencies, and public spaces.
- Work on cutting-edge infrastructure: Throne's products combine IoT, solar power, smart plumbing, HVAC, and waste management systems - giving you exposure to highly interdisciplinary operational challenges.
- Conduct regular performance reviews, set clear goals, and provide ongoing coaching.
Responsibilities
- You'll own the day-to-day performance and development of a field technician team keeping Thrones across New York City running at the highest standards.
- Partner closely with Software, Engineering, Design, and central Tech Ops teams to deliver structured field feedback that drives product and process improvements.
- As the Manager, Market Operations, you will lead Throne's NYC field technician team and own end-to-end field service operations, ensuring Thrones across the city are installed, maintained, and repaired to the highest standards.
- Directly manage, mentor, and develop a team of field technicians.
- Lead onboarding and training for new technicians, ensuring adherence to national standards and local market requirements.
Skills
- Ensure all repair and maintenance tickets are created, assigned, and resolved in accordance with defined SLAs.
- Track and report on key operational metrics - resolution times, uptime, technician utilization - to the Market General Manager.
Benefits
- We believe that every person has a right to equal employment opportunities without discrimination, and that diversity contributes to the overall health of the organization.
Company info
- With flagship customers like LA Metro, Caltrain, Berkeley, Ann Arbor, Beverly Hills and Washington DC, they're rapidly scaling and preparing for multi-city expansion in 2026-2027.
Equal opportunity
- If you require an accommodation, please contact us at careers[at]thronelabs.co
Visa & Work Authorization
- We do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental
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This listing is sourced directly from Throne Labs's careers page and normalized into a canonical job model.