Honestnetworks

Enterprise Account Manager

New York, NY

Sponsorship not specified$90k-$100kDetected 2 days ago
CRMAccount ManagementCustomer SuccessCustomer SupportCommunication

About the role

  • Honest Networks is seeking an Account Manager who will be the primary point of contact for a portfolio of bulk WiFi multifamily.
  • This role is best suited for candidates with proven experience managing enterprise-level client relationships in B2B environments.
  • Candidates without this background are unlikely to be a fit.

Responsibilities

  • Build and maintain trusted, long-term, relationships through proactive communication and consistent follow-through.
  • Service & Support Coordination
  • Triage inbound issues, document details, and coordinate resolution with internal technical/support teams.
  • Own escalation management: align stakeholders, set expectations, and drive issues to closure.
  • Maintain accurate documentation for, contacts, and recurring needs.

Requirements

  • Based in the NYC area with ability to travel locally (boroughs + nearby Tri-State region).
  • 3+ years of experience in enterprise or B2B account management or customer success, with direct ownership of corporate client relationships.
  • Experience must be enterprise environments-strictly no consumer or retail account management experience.
  • Proven experience onboarding, launching, and integrating new enterprise clients or accounts.
  • Exceptional communication skills with the ability to translate technical issues into clear, structured, client communication under pressure.
  • Required
  • Demonstrated ownership of a portfolio of high-value accounts, with clear accountability for:
  • Client retention
  • Client satisfaction
  • Ongoing account health and stability
  • Calm, solutions-oriented approach to escalations and time-sensitive service issues.
  • Strong operational discipline: meticulous tracking, documentation, and follow-through across all client activity
  • Preferred

Nice to have

  • Clear pattern of high performance and upward trajectory (e.g., promotions, expanded scope, top-tier companies, or equivalent indicators).
  • Experience in high-performance corporate or startup environments.
  • Strong academic track record or equivalent indicators of performance.
  • Familiarity with ticketing/CRM tools and structured client documentation.

Compensation

  • $80,000 base salary with OTE $90,000 to $100,000 based on retention metrics
  • Attractive starting compensation: $80,000 base salary with OTE $90,000 to $100,000 based on retention metrics

Benefits

  • Paid time off (PTO)
  • Medical, vision and dental benefits

Company info

  • About Honest Networks
  • Honest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment.
  • We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan.
  • We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service.
  • We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning.
  • If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team.
  • Learn more at www.honest.net.
  • We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.
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This listing is sourced directly from Honestnetworks's careers page and normalized into a canonical job model.