Zigabyte
Zigabyte Internship
St Joe, Indiana, United States · Intern · Internship
No sponsorshipDetected 34 days ago
Customer SupportCommunicationCritical ThinkingPublic Speaking
About the role
- Intern will gain the foundational skills, certifications and customer understanding to begin a career in information technology as a Federal contractor.
- Learning Objectives: Upon completion of this internship, interns will be able to complete the following objectives in each of the defined domains:
Responsibilities
- Display an awareness of the core IT processes and best practices used in service and support
Requirements
- Have the ability to pass a rigorous background check.
- This is required for the government background check and requires details about past and present residences, jobs, and criminal record, as well as contact information for family, friends and professional references.
Skills
- Upon completion of this internship, interns will be able to complete the following objectives in each of the defined domains:
- Customer Support
- Assess customer business needs and exceed customer expectations
- Use critical thinking skills to resolve incidents quickly and consistently
- Leverage active listening skills and effective communication strategies
- Identify and defuse challenging customer behavior
- Cyber Security
- Identify and prevent the introduction of malicious code
- Describe the fundamental security best practices for computer, removable media, and mobile device use
- Describe the best practices for secure online behavior
- Understand and support Physical Security
- Define, identify and explain how to report insider threats
Benefits
- The long-term goal is to develop an educational infrastructure that encourages graduation and improves overall outcomes for interns.
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This listing is sourced directly from Zigabyte's careers page and normalized into a canonical job model.