EverPass Media
Retention Manager
Denver, CO
Sponsorship not specified$75k-$95kDetected 7 days ago
SalesforceCRMPerformance MarketingAccount ManagementForecastingCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- The ideal candidate is customer-focused, analytical, proactive, and thrives in a fast-paced, high-growth environment.
- This is an opportunity for someone who enjoys solving complex problems, influencing cross-functional teams, and making a measurable impact on customer retention and company growth.
Responsibilities
- Own a portfolio of existing customer accounts with a focus on maximizing retention and minimizing churn.
- Develop and execute retention plans to preserve customer relationships and recurring revenue.
- Lead renewal conversations and collaborate with Sales when commercial support is needed.
- Partner with Customer Support, Product, Engineering, Sales, and Operations to resolve customer issues and improve the overall customer journey.
- Escalate and manage high-priority customer concerns through resolution.
- Recommend process improvements that create a better customer experience and reduce friction.
- Together we create an innovative environment that drives EverPass forward.
Requirements
- 3-5 years of experience in Customer Success, Customer Retention, Account Management, Customer Experience, or a related customer-facing role.
- Experience managing customer renewals and retention initiatives.
- Ability to influence cross-functional teams without direct authority.
- Experience using Salesforce or other CRM platforms.
- Analytical mindset with the ability to interpret customer data and identify trends.
Nice to have
- Experience working in a SaaS, subscription, media, technology, or hospitality business.
- Experience identifying operational improvements based on customer feedback.
- Leadership Expectations
- As EverPass continues to grow, this role has the opportunity to evolve into a leadership position.
- Why Join EverPass?
- Help shape one of the fastest-growing companies in sports and streaming technology.
- Make a direct impact on customer retention and long-term company growth.
- High visibility with leadership and opportunities to influence company strategy.
Compensation
- EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees.
- EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.
Benefits
- Medical, dental, vision, life, and long-term and short-term disability insurance
- Paid Parental Leave
- Mental Health and Recharge Days
- Monitor customer health and identify accounts at risk before renewal periods.
Company info
- EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.
- Benefits and Perks:
- Competitive Compensation
- EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues.
- Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth.
- EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League.
- TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.
- Benefits and
- Professional Development Programs
- Access to senior management and mentoring opportunities
- Employee Recognition Program
Equal opportunity
- equal opportunity workplace and an affirmative-action employer.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status
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This listing is sourced directly from EverPass Media's careers page and normalized into a canonical job model.