Xypncareers

Xypncareers

Member Success Manager

Bozeman, MT · Full-time

Sponsorship not specified$40k-$45kDetected 22 days ago
HubSpotCRMSalesAccount ManagementPipeline ManagementForecastingCustomer SuccessCommunicationCollaboration

About the role

  • Operating on the core philosophy that members stay when they "use our stuff and run successful firms," you are responsible for helping members maximize their ROI and unlock the full value of their membership.

Responsibilities

  • Pipeline Management Own and manage an internal sales pipeline focused on generating add-on revenue from existing Emerald members.
  • Maintain accurate forecasting and pipeline hygiene within HubSpot, tracking all opportunities, whether internally routed, generated via marketing campaigns, or independently sourced, from initial discovery to closed-won.
  • Propose and manage targeted HubSpot workflows, communication sequences, and reporting dashboards to efficiently run the member sales motion and track daily performance.
  • Proactively identify target audiences and design creative, non-traditional strategies to promote value expansion, partnering cross-functionally with the marketing teams to bring your ideas to life and drive adoption.
  • Partner with the Partnerships team to stay fully informed on vendor updates, new features, and integration best practices to confidently position these tools to members.
  • Cross-Functional Collaboration Establish and refine closed-loop feedback and lead-routing processes with the Member Experience team to ensure seamless handoffs of at-risk or growth-ready members.
  • The ability to confidently lead a sales/discovery call while strategically bringing in cross-functional Subject Matter Experts (SMEs) to navigate deep technical questions.
  • We won't settle for mere acceptance of each other's differences because we maintain that our team is better because of our differences, not in spite of them.
  • As such, our culture celebrates, champions, supports, protects, and thrives on our various and collective identity categories.

Nice to have

  • A proven track record of owning and hitting an expansion, upsell, or cross-sell revenue target with an existing customer base.
  • Strong pipeline management skills, with the ability to accurately forecast, track, and close opportunities.
  • Exceptional consultative discovery skills
  • a demonstrated ability to actively listen to a customer's operational bottlenecks and map them directly to a specific product or service solution.
  • Experience running 1-to-many adoption motions, including segmenting user data to identify target audiences for specific outreach campaigns.
  • Legally authorized to live and work in the United States without present or future need for sponsorship.

Compensation

  • We encourage applications from minorities, women, individuals with disabilities, protected veterans and all other qualified applicants Compensation & Benefits: $92,000 - $119,000 Annually All team members at XYPN are owners!
  • $92,000 - $119,000 Annually All team members at XYPN are owners!

Benefits

  • We offer a 100%- employer-funded Employee Stock Ownership Plan (ESOP).
  • 12 weeks paid parental leave for the birth or adoption of a child.
  • Health insurance w/ employer contribution.
  • Dental, Vision, Voluntary Life and AD&D, and Accident insurance options.
  • Pet insurance availability Health Savings & Flex Spending (Health, Limited & Dependent Care) Accounts available Employer-paid Life and AD&D insurance.
  • Employer-paid Long Term Disability coverage.
  • A sabbatical program that includes a cash bonus and extra time off at 5, 10, and 15 years.
  • Subsidized employer-sponsored childcare through our internal child care program. (Subject to availability) Various Gym discounts Company-owned laptop computer provided (Apple Products).
  • Collaborate with Marketing to launch and measure targeted benefit adoption campaigns, and with Product Marketing to ensure you have the necessary sales enablement materials to drive conversion.
  • Set and execute utilization launch goals for newly introduced benefits to ensure immediate adoption.
  • Coordinate with Practice Management Coaches to align on members' operational pain points and collaboratively position how our benefits and tech can help solve them.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • Legally authorized to live and work in the United States without present or future need for sponsorship
Apply directly at Xypncareers →Create a free account for alerts like thisView Xypncareers immigration profile

This listing is sourced directly from Xypncareers's careers page and normalized into a canonical job model.