nitra
Customer Success Manager
New York, New York, USA · Exec · Full-time
Sponsorship not specified$100k-$140kDetected 89 days ago
ExpressAccount ManagementCustomer SuccessCommunication
About the role
- Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day.
Responsibilities
- Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most.
- If you want impact, ownership, and the chance to help build a generational fintech company, welcome.
Requirements
- Because Nitra is fast growing, CSMs who thrive at Nitra possess extreme proactiveness, attention to detail, and the ability to deal with high levels of ambiguity.
- Approximately 5+ years of Customer Success or Account Management experience in a high velocity SMB / Middle Market environment, ranked highly amongst peers as demonstrated through target achievement, awards, promotions.
- Experience owning a large book of business delivering clear performance metrics (GDR, NDR, consumption).
- Strong cross-functional and team orientation with the ability to influence colleagues in different departments, offices, and time zones.
- Bachelors or equivalent degree from an accredited institution.
Compensation
- Competitive Salary - You're the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
- Please note that the compensation details listed reflect the base salary only.
- Competitive Salary
- You're the best of the best, and your salary will reflect your experience and reward your contributions to Nitra.
Benefits
- Equity - Everyone at Nitra is an owner.
- Health Care - Your health comes first.
- We offer comprehensive health, vision, and dental insurance options.
- Retirement Benefits - Your financial stability matters to us so we provide a generous employer 401K match.
- The base salary range for this full-time position is $100,000 - $140,000 + commission + equity + benefits.
Company info
- Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible. Our goal is to provide an ecosystem of fintech and software solutions that help doctors better manage their practices, so they can have time back to focus on what matters to them most. We operate with urgency, intensity, and ambition. The bar is high because the opportunity is massive. We expect excellence, ownership, and intellectual rigor from every team member. We move fast, make bold decisions, and hold ourselves accountable to results. At the same time, we believe great companies are built on trust and respect. Every voice matters. Every contribution counts. When we win, we win together. We are scaling rapidly and on a clear trajectory toward becoming a unicorn this year - and beyond. Our growth is not accidental
- it's the result of disciplined execution, relentless focus, and a team that refuses to settle. We are building a category-defining company, and we're looking for people who want to do the most meaningful work of their careers. If you want comfort, this isn't the place. If you want impact, ownership, and the chance to help build a generational fintech company, welcome. Nitra was created by unicorn founders who have successfully scaled to thousands of customers and exited $1B+ public offerings. They are joined by an ambitious and experienced team from American Express, Citi, PayPal, Capsule, Plaid, Bloomberg, Meta, Facebook, and Mastercard. The team is backed by some of the world's leading VCs (Andreessen Horowitz, NEA, etc.) and is supported by an expert group of advisors including the cofounders of Square and Xendit, executives from Intuit, former Governors, White House senior staffers, and a co-founder of CityMD. Nitra maintains a hybrid work policy, with team members working from the office four days per week and Wednesdays designated as a work-from-home day. What we're looking for: A high energy Customer Success Manager who approaches the role as a builder and owner - this person would be joining Nitra at a critical stage of our growth (Series B). The CSM would have deep experience working in high-growth technology or fintech companies, ideally within top-tier VC-backed Series A-C environments. The ideal candidate also has experience working in high-velocity SMB and/or healthcare environments. The CSM will own a large book of healthcare practice customers and will be responsible for customer retention, spend, and expansion. In addition to traditional Customer Success functions like adoption and implementation, CSMs also drive consumption and upsell/cross-sell. Our CSMs are the primary conduits between Nitra and our healthcare practice customers - from sole proprietors to large PE backed operations - and will interact directly with doctor/owners, C-suite executives, office managers, and practice admins. Because Nitra is fast growing, CSMs who thrive at Nitra possess extreme proactiveness, attention to detail, and the ability to deal with high levels of ambiguity.
- Your responsibilities will include:
- You have:
- Nitra's mission is to build a more efficient healthcare system and the technology that makes it possible.
- We operate with urgency, intensity, and ambition.
- The bar is high because the opportunity is massive.
- We expect excellence, ownership, and intellectual rigor from every team member.
- We move fast, make bold decisions, and hold ourselves accountable to results.
- At the same time, we believe great companies are built on trust and respect.
- Every voice matters.
- Every contribution counts.
- When we win, we win together.
Visa & Work Authorization
- cestry, gender, race, religious beliefs, disability, sex, sexual orientation, age, veteran status, genetic information, citizenship, or any other characteristic protected by law
This listing is sourced directly from nitra's careers page and normalized into a canonical job model.