Wabash Valley Power Alliance
NineStar Connect - Support Center Supervisor
McCordsville, IN, United States
Sponsorship not specifiedDetected 14 days ago
Performance ManagementCustomer SupportTCP/IPLeadershipCommunicationCollaborationProblem SolvingMentoringOrganizational Skills
About the role
- We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana.
- We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.
- Career Development: - We value employees that have a desire to learn and provide reimbursement funds for continuing education.
Responsibilities
- As a Support Center Supervisor, you will play a key role in ensuring smooth daily operations while supporting and developing your team.
- Lead by example in work ethic, professionalism, and attitude
- Support employee development, goal setting, and performance improvement
- Operations & Support Center Oversight
- Oversee daily Support Center operations, including call, chat, and service order workflows
- Participate in an on-call rotation and support escalations as needed
- Partner with internal teams and call partners on performance, issues, and needs
- Maintain and improve department documentation and processes
- Understanding of networking concepts (TCP/IP), internet troubleshooting, and hardware support
- Ability to coach, train, and develop others
Compensation
- Complete mid-year and annual performance reviews
Company info
- Support onboarding of new employees and managed call center customers
- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each
Apply directly at Wabash Valley Power Alliance →Create a free account for alerts like thisView Wabash Valley Power Alliance immigration profile
This listing is sourced directly from Wabash Valley Power Alliance's careers page and normalized into a canonical job model.