Highspot

Highspot

Manager, Technical Account Management- Remote

United States · Mid

Sponsorship not specified$146k-$220kDetected 118 days ago
RESTSparkProduct ManagementProduct StrategyCRMSalesAccount ManagementCustomer SuccessLeadershipCommunicationMentoring

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odds of building a lasting career here

59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This is a high-impact, high-visibility leadership role in the Customer Success and Services organization.
  • You'll also play a hands-on role in coaching your team, scaling processes, and ensuring customers realize the full value of our platform - including our growing suite of AI-powered capabilities.
  • Travel Expectations Expect approximately 15% travel for on-site customer engagements, QBRs, and team collaboration.

Responsibilities

  • Lead and develop a team of Technical Account Managers. Coach your team on technical depth, customer communication, and strategic account planning. Set and uphold high performance standards while building a culture where people do their best work.
  • Drive technical customer outcomes.
  • Partner with your management team to design and implement organizational, process, and operational improvements as the TAM function grows.
  • Define playbooks, escalation frameworks, and engagement models that drive consistency and efficiency.
  • Partner across functions. Work as an effective ally to Customer Success, Sales, Support, and Product teams. Navigate differing priorities with a balanced, reasoned approach and make decisions that account for broader business context.
  • Proven track record of hiring, developing, and retaining strong technical talent.
  • Experience guiding teams through enterprise change management and digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.
  • Lead and develop a team of Technical Account Managers.
  • Set and uphold high performance standards while building a culture where people do their best work.
  • Own the data story.

Requirements

  • 8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.

Compensation

  • $146,000 - $220,000 The above represents total expected compensation for this role.
  • Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Benefits

  • Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders.
  • Familiarity with customer health metrics, adoption frameworks, and value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

Company info

  • Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders. - Scale the organization.
  • Ensure your team delivers proactive technical guidance and best-practice recommendations that help customers adopt and get value from the Highspot platform - including AI-powered features like intelligent content recommendations, MCP based workflows, and automation capabilities.
  • Maintain strong knowledge of the Highspot platform, its integrations, and the technical environments our customers operate in.
  • 4+ years working with complex enterprise customers, including Fortune 2000 accounts.

Equal opportunity

  • Equal Opportunity Statement We are an
  • equal opportunity employer and value diversity at our company.

Visa & Work Authorization

  • We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, p
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This listing is sourced directly from Highspot's careers page and normalized into a canonical job model.