Highspot

Manager, Technical Account Management- Remote

United States

Sponsorship not specified$146k-$220kDetected 26 days ago

RESTSparkProduct ManagementProduct StrategyCRMSalesAccount ManagementCustomer SuccessLeadershipCommunicationMentoring

About the role

This is a high-impact, high-visibility leadership role in the Customer Success and Services organization.
You'll also play a hands-on role in coaching your team, scaling processes, and ensuring customers realize the full value of our platform - including our growing suite of AI-powered capabilities.
Travel Expectations Expect approximately 15% travel for on-site customer engagements, QBRs, and team collaboration.

Lead and develop a team of Technical Account Managers. Coach your team on technical depth, customer communication, and strategic account planning. Set and uphold high performance standards while building a culture where people do their best work.
Drive technical customer outcomes.
Partner with your management team to design and implement organizational, process, and operational improvements as the TAM function grows.
Define playbooks, escalation frameworks, and engagement models that drive consistency and efficiency.
Partner across functions. Work as an effective ally to Customer Success, Sales, Support, and Product teams. Navigate differing priorities with a balanced, reasoned approach and make decisions that account for broader business context.
Proven track record of hiring, developing, and retaining strong technical talent.
Experience guiding teams through enterprise change management and digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations.
Lead and develop a team of Technical Account Managers.
Set and uphold high performance standards while building a culture where people do their best work.
Own the data story.

8+ years of experience in technical account management, solutions engineering, customer success engineering, or a similar client-facing technical role.

$146,000 - $220,000 The above represents total expected compensation for this role.
Actual compensation will depend on various job-related factors, including, but not limited to, location, experience, and job qualifications.

Guide your team to leverage platform analytics (usage trends, adoption metrics, health scores)- and translate those insights into clear business outcomes and ROI narratives for customers and internal stakeholders.
Familiarity with customer health metrics, adoption frameworks, and value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning).

Ensure your team delivers proactive technical guidance and best-practice recommendations that help customers adopt and get value from the Highspot platform - including AI-powered features like intelligent content recommendations, MCP based workflows, and automation capabilities.
Maintain strong knowledge of the Highspot platform, its integrations, and the technical environments our customers operate in.
4+ years working with complex enterprise customers, including Fortune 2000 accounts.

We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, p

This listing is sourced directly from Highspot's careers page and normalized into a canonical job model.