Saronic
Product Support Specialist
Austin, TX
Sponsorship not specified$15k-$20kDetected 12 days ago
ComplianceCRMOutbound SalesExcelSupply ChainLogisticsInventory ManagementCustomer SupportLeadershipCommunicationProblem SolvingOrganizational SkillsClaims ManagementWarehouse Management SystemDemand Planning
About the role
- We are seeking a Product Support Specialist to support day-to-day Mission Support operations at our Austin facility.
- This individual contributor role is responsible for managing service parts inventory while supporting delivery coordination, warehouse operations, logistics, and warranty administration to ensure the right parts and equipment are available at the right time to support our growing fleet.
Responsibilities
- Manage day-to-day service parts inventory levels at the Austin Mission Services facility.
- Maintain accurate inventory records within warehouse management systems (WMS) and CRM platforms.
- Develop working knowledge of Saronic's service parts catalog and inventory processes.
- Manage outbound logistics, including pick, pack, and ship activities for service operations.
- Partner with internal teams and logistics providers to ensure timely, accurate, and cost-effective transportation.
- Warranty & Service Operations Support
Requirements
- Minimum of 3 years of experience in inventory management, warehouse operations, logistics, or supply chain within technology, manufacturing, or related industries.
- Working knowledge of inventory management, demand planning, logistics coordination, and warehouse operations.
- Proficiency with Microsoft Excel for reporting, inventory analysis, and forecasting.
- Familiarity with shipping, receiving, pick/pack/ship operations, delivery coordination, and inventory documentation.
- Operate material handling equipment, including forklifts and pallet jacks, as required.
- Education & Experience
- Technical & Functional Skills
- Leadership & Soft Skills
Nice to have
- Bachelor's degree preferred, or equivalent professional experience in supply chain, logistics, warehouse operations, or a related field.
- Experience supporting warehouse startup activities or implementing inventory management processes is strongly preferred.
- Experience using Warehouse Management Systems (WMS)
- CRM experience is a plus.
- Experience operating both stand-up and sit-down forklifts
- current forklift certification or the ability to obtain certification is preferred.
- Understanding of warranty administration or RMA processes is preferred.
Skills
- Manual dexterity to operate computers, scanners, warehouse equipment, and office tools.
Compensation
- Competitive Salary: Industry-standard salaries with opportunities for performance-based bonuses
Benefits
- Medical Insurance: Comprehensive health insurance plans covering a range of services
- Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care
- Time Off: Generous PTO and Holidays
- Parental Leave: Paid maternity and paternity leave to support new parents
- Retirement Plan: 401(k) plan with company match
- Stock Options: Equity options to give employees a stake in the company's success
- Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage
- Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office
Company info
- We are also committed to providing reasonable accommodations for qualified individuals with disabilities.
Visa & Work Authorization
- If this role is based in the United States, it requires access to export-controlled information or items that require "U.S. Person" status
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This listing is sourced directly from Saronic's careers page and normalized into a canonical job model.