Sideinc

Player Support Team Lead

Charleston, South Carolina, United States

Sponsorship not specifiedDetected 5 days ago

Stakeholder ManagementPerformance ManagementCustomer SupportLeadershipCommunicationCollaborationMentoring

About the role

You will be responsible for creating an environment where people can succeed through structured coaching, performance management, operational guidance, and continuous development.
Monitor operational performance against agreed service, quality, productivity, and compliance expectations.
Work closely with Quality, Training, and Operations to identify coaching opportunities and improve performance.

Lead a team of Player Support Specialists through onboarding, training, and operational readiness.
Create a positive, supportive, and accountable team culture.
Deliver regular one-to-one meetings, coaching sessions, and performance reviews.
Support onboarding, nesting, and role readiness activities for new starters.
Support operational readiness activities before launch and stabilisation following go live.
What You'll Bring Experience leading Player Support, Customer Support, Trust and Safety, or Customer Experience teams.
Passion for developing people and creating high-performing teams.
Keys For Success Build confident, capable teams through coaching and structured development.
Create a culture of accountability and continuous improvement.
Deliver operational consistency while supporting player experience.

Escalate operational risks, staffing concerns, and player-impacting issues when required.
Experience managing operational performance through quality, productivity, and service metrics.
Ability to balance operational priorities while supporting individual development.

This listing is sourced directly from Sideinc's careers page and normalized into a canonical job model.