lemlist
Customer Success Manager
Canada · Exec
Sponsorship not specifiedDetected 230 days ago
Account ManagementOutbound SalesExcelOnboardingCustomer SuccessCommunicationCollaboration
About the role
- Bootstrapped from day one, we've grown from 0 to $50M+ ARR in 8 years without raising a single dollar.
- Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.
- Gather customer feedback and provide insights to improve product development. 📈 Retention & Expansion Identify and execute upsell and cross-sell opportunities to increase account value.
Responsibilities
- Build and nurture strong relationships with key accounts to foster engagement and loyalty.
- Act as a strategic partner, helping clients optimize their use of lemlist to drive business results.
- 💡 Customer Success & Support
- Collaborate closely with internal teams (Sales, Product, Support) to deliver an exceptional experience.
- Develop and implement targeted expansion strategies to achieve 110% NRR.
- lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.
- Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.
Requirements
- 🚀 Hands-on experience in customer success, retention, and revenue growth.
Nice to have
- ✅ Experience in SaaS or Customer Success is a plus!
Compensation
- As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).
Benefits
- Monitor customer health metrics, identify risks early, and implement retention strategies.
Company info
- Provide tailored training and best practices to help customers maximize the value of lemlist.
- Proactively ensure customers integrate lemlist into their workflows for long-term success.
- Be the trusted advisor for your portfolio, ensuring customers achieve their goals.
- Drive renewals by ensuring customers see continued value in lemlist.
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This listing is sourced directly from lemlist's careers page and normalized into a canonical job model.