Abercrombie & Kent
Manager, Sales Operations
USA - IL - Downers Grove, USA · Full-time
Sponsorship not specified$75k-$78kDetected 26 days ago
SalesPerformance ManagementLeadershipCommunicationProblem SolvingMicrosoft Office
About the role
- Proactively engage teams to achieve goals and efficiently process all data and timeliness response to communications.
- Ongoing performance management against annual objectives
Responsibilities
- Develop strategies and use reporting metrics to determine efficiencies wherever possible; make recommendations for process, procedure, reporting and technology improvements
- Collaborate with guests, travel advisors, DMCs, Third Party Suppliers, and internal departments to facilitate booking/guest information is provided per determined schedules
- Support sales operations and the team who are responsible for administrative/booking tasks in an effort to increase sales and service levels.
Requirements
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required by the employee.
Nice to have
- Oversee all Small Group Journeys Sales Assistants to ensure tasks are consistently handled in an efficient and timely manner
- make recommendations for process, procedure, reporting and technology improvements
- Resolve escalated issues with bookings and/or staff
- Assist the team as needed with ensuring tasks are completed
- Participate in interviews/new hire process as needed
- coordinate new hire training
- Managerial tasks (scheduling, payroll, reports, etc.)
- Special projects and other related duties as required
Skills
- Effective people management and team-building skills
- Strong multitasking, organizational, and problem-solving skills
- Professional verbal and written communication skills
- Ability to work well in stressful situations
- Detail-oriented with excellent organizational skills.
- Excellent written and verbal communication skills
- Working knowledge of OneIS reservation system preferred
- knowledge of world geography
- Intermediate computer skills required (Microsoft Office Suite)
- Must be able to perform basic mathematical computations
- Must speak, read, and write the English language fluently
- Evening and weekend hours may be required
Compensation
- 75-78k; with additional earning potential through sales incentives.
- Ongoing performance management against annual objectives
Benefits
- A&K offers a large portfolio of competitive benefits to all eligible, full-time employees.
- Some benefits are provided at no cost to the employee, such as group life insurance, short-term and long-term disability, and travel discounts.
- Other elective benefits include medical, dental, and vision insurance, supplemental life insurance, pre-tax healthcare and dependent FSAs, and a 401(k) plan with a generous company match.
- Monitor business cycles to ensure staffing coverage during peak periods
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Abercrombie & Kent's careers page and normalized into a canonical job model.