Trintech

Trintech

Desktop Support Engineer I

USA - Plano HQ

Sponsorship not specifiedDetected 13 days ago
Cloud PlatformsCommunication

About the role

  • Together, these values guide our actions, define our identity, and inspire us to continuously strive for excellence in everything we do.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  • Trintech Inc., is a participant in the federal E-Verify program.

Responsibilities

  • Support public and private cloud environments, and a distributed IT service desk supporting a global employee base.
  • Manage asset inventory and return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to insure proper spare parts levels
  • Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas
  • Work with vendor support contacts to resolve technical issues within the desktop environment.
  • Document and standardize processes to drive automation and ensure projects are delivered on time, on scope, and on budget.

Requirements

  • As required by law, we will verify the identity and employment eligibility of all persons hired to work at Trintech.

Skills

  • 2+ Years Desktop Support Experience
  • Extensive knowledge of unified endpoint management, e.g., Kaseya, ServiceNow, including implementation, maintenance, and administration
  • Excellent written, verbal, & interpersonal skills
  • Knowledge of ITSM tools, e.g., Service Now
  • Able to adhere to technical standards that augment security and infrastructure architecture
  • Excellent written, oral, and interpersonal communication skills
  • Open paid time off
  • Hybrid schedule
  • Comprehensive healthcare and wellness programs
  • 100% company-paid volunteer time
  • 401k with a company match
  • Pet Insurance

Benefits

  • Tuition/Continuing Education reimbursement program

Equal opportunity

  • This employer is required to notify all applicants of their rights pursuant to federal employment laws.
  • For further information, please review the Know Your Rights notice from the Department of Labor.
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This listing is sourced directly from Trintech's careers page and normalized into a canonical job model.