Aptive
Workforce Management Capacity Analyst
Provo, UT · Full-time
Sponsorship not specified$50k-$63kDetected 29 days ago
ForecastingExcelProcess ImprovementLeadershipCommunicationProblem SolvingLean Manufacturing
About the role
- This is a full-time Capacity Analyst position located remotely.
- By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead.
- You never thought bugs could be this cool.
Responsibilities
- Develop scenario analyses to evaluate volume variability, operational constraints, and business initiatives
- Partner with Finance, Operations, and Strategy teams to align workforce models with financial forecasts and long-term organizational goals
- Collaborate with Forecasting, Scheduling, Real-Time, BI, and Operations teams to align planning assumptions and execution impacts
- Serve as an analytical partner by delivering insights, clarification, and decision support to cross-functional stakeholders
- Maintain and enhance workforce tools, spreadsheets, and models to ensure accuracy, scalability, and repeatability
- Maintain disciplined documentation to support auditability, knowledge transfer, and continuous improvement
- Support operational change initiatives by assessing impacts, updating capacity models, and partnering with teams on adoption
- Perform other related duties as assigned
- This role is responsible for translating demand forecasts into actionable capacity plans that support effective staffing, scheduling, and service-level performance.
- This role partners closely with Workforce Management, Operations, Finance, BI, and leadership to align workforce strategies with operational goals and financial targets.
Requirements
- 3-5 years of relevant experience in workforce management, capacity planning, forecasting, call center or field operations, or a comparable data-driven/analytical role
- Experience working with workforce management, call center, field service, or related enterprise platforms
- Demonstrated knowledge of workforce management principles, including forecasting, capacity planning, staffing models, and schedule execution
- Advanced analytical ability to interpret large data sets and identify trends, risks, and optimization opportunities
- Advanced proficiency in Google Sheets and Microsoft Excel, including complex formulas, modeling, and scenario analysis
- Effective written and verbal communication skills with the ability to present insights to technical and non-technical audiences
- Ability to handle sensitive information with discretion and confidentiality
- Strong problem-solving skills with the ability to diagnose root causes and evaluate trade-offs
- Ability to adapt communication style based on audience and context
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Nice to have
- Certifications in process improvement or analytics (e.g., Lean Six Sigma White, Yellow, or Green Belt) are preferred but not required
- Experience or familiarity with operating in a global or multi-regional environment is preferred
Compensation
- $50k-63k Annual Salary
Benefits
- Annual merit bonus potential
- Group Health, Dental, and Vision plans
- Pet insurance, Life insurance, and EAP benefits
- Paid holidays and paid time off
Company info
- Workforce Planning We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team!
This listing is sourced directly from Aptive's careers page and normalized into a canonical job model.