Traversal

Traversal

AI Researcher

New York · Full-time

Sponsorship not specified$160k-$300kDetected 417 days ago
DatadogSite Reliability EngineeringMachine LearningData EngineeringNLPLLMsAgentic AILangGraphStatisticsA/B TestingElectrical EngineeringResearchCollaboration

About the role

  • As an AI Researcher at Traversal, you'll work on improving the accuracy and speed of our agents - systems that autonomously diagnose and resolve production incidents for some of the world's largest enterprises.
  • This is a hands-on, production-oriented research role.
  • The tooling and infrastructure are in place.

Responsibilities

  • Evaluation Design: Build and maintain eval harnesses that measure real accuracy improvements on actual customer incident types - not just benchmark scores. Own the loop from hypothesis to production measurement.
  • Cross-Team Collaboration: Work closely with AI engineers, infrastructure teams, and product leads to bring research into production and close the loop between experimentation and impact.
  • Synthetic Data & Experimentation: Design pipelines to generate synthetic incidents and observability signals, enabling scalable training and testing in data-scarce environments.
  • identify a failure mode in agent reasoning, design an intervention, evaluate it against real customer traces, and get it into production.
  • It is a make-the-agent-work role - build-and-ship cutting edge AI.

Requirements

  • Strong software engineering depth, with the ability to work effectively in a complex production codebase and ship production-quality code
  • Some experience shipping AI or ML systems to production
  • Ability to run rigorous experiments, interpret results, and quickly translate learnings into product improvements

Nice to have

  • Experience in SRE, observability, or backend systems, especially when paired with strong AI/ML depth
  • Experience with RLHF, synthetic data pipelines, or LLM evaluation tooling
  • Contributions to open-source agent frameworks such as LangGraph, DSPy, or similar
  • top-tier conference publications are a plus
  • Individual compensation is determined by experience, skills, and job-related knowledge.
  • Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park.
  • This is a place to grow your career, make a real impact, and help define a new category of infrastructure software.

Compensation

  • We offer competitive compensation, startup equity, health insurance, and additional benefits.
  • The U.S. base salary range for this full-time, in-person role in New York is $160,000-$300,000, plus equity and benefits.
  • Our salary ranges are based on location, level, and role.
  • Individual compensation is determined by experience, skills, and job-related knowledge.
  • We offer competitive salary and equity packages, and take thoughtful consideration with every hire on our small, high-impact team.
  • Traversal is fully in-office, 5 days a week, based in New York near Madison Square Park.

Benefits

  • Training & Alignment: Apply fine-tuning, reinforcement learning, and reward modeling techniques to align AI behavior with real-world SRE workflows.
  • We'll make sure you're fully supported with health insurance, a great tech setup, flexible time off, and plenty of in-office snacks.
  • Working here means owning meaningful parts of the product, having the flexibility to move fast, and learning constantly.
  • Apply fine-tuning, reinforcement learning, and reward modeling techniques to align AI behavior with real-world SRE workflows.

Company info

  • Traversal https://www.traversal.com/ is the AI Site Reliability Engineer (SRE) for the enterprise-already trusted by some of the largest companies in the world to troubleshoot, remediate, and even prevent the most complex production incidents.
  • Our mission is to free engineers from endless firefighting and enable them to focus on creative, high-impact work.
  • Our roots remain deeply embedded in AI research, and we're channeling that scientific rigor and creativity into building the premier AI agent lab for the enterprise.
  • Hence, what we're proudest of is assembling the most talented yet nicest group of individuals, including researchers from
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This listing is sourced directly from Traversal's careers page and normalized into a canonical job model.