Lucayan Technology Solutions LLC

Help Desk Support Tier II (Pipeline)

Tampa, FL · Mid · Full-time

No sponsorshipDetected 19 days ago

Cisco

About the role

About Lucayan Technology Solutions LLC Lucayan Technology Solutions LLC is a CVE Certified, Veteran Owned Small Business offering cutting edge, integrated Information Technology solutions.

Provide Tier 2 support for desktops, servers, and enterprise applications.
Manage and troubleshoot user accounts, Active Directory, and group policies.
Support patch management, updates, and system security configurations.
Perform system monitoring, diagnostics, and root cause analysis for recurring issues.
Mentor and support Help Desk I staff by providing technical guidance.

Associate's degree in IT, Computer Science, or related field (or equivalent experience).
2+ years of experience in IT support, including Tier 2 troubleshooting.
Strong knowledge of Windows operating systems, Active Directory, and enterprise applications.
Familiarity with networking fundamentals, patch management, and security tools.
U.S. Citizenship required.
Required Security Clearances & Training DoD 8570 IAT Level II Certification (CompTIA Security+ CE, CCNA Security, or equivalent).
Join a mission-focused environment where your expertise makes a tangible impact.

CompTIA Network+ or higher networking certification.
Microsoft MCSA/MCSE certification.
Talent Pipeline Join Our Pipeline for Future Opportunities!
This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations.
Positions may become available based on staffing needs, operational requirements, or workforce changes.
Qualified applicants may be contacted as opportunities arise.
Respond to and resolve escalated technical issues involving hardware, software, and networks.
Track and resolve incidents using ServiceNow and AFNET Remedy ticketing systems.

We assist government customers by delivering viable solutions for their increasingly complex IT needs with the understanding that the right technology mix with proper execution plays a crucial role in accomplishing their mission.
We use a proven, agile and innovative approach to discover, evaluate, architect and implement advanced solutions to ensure our customers ultimate success.

This listing is sourced directly from Lucayan Technology Solutions LLC's careers page and normalized into a canonical job model.