M&T Bank

M&T Bank

Universal Banker

Paramus, NJ

Sponsorship not specified$23k-$38kDetected 2 days ago
AuditingCustomer SupportCommunicationCritical ThinkingTime ManagementAdaptabilityInternal Audit

About the role

  • Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers.
  • Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs
  • Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions.

Responsibilities

  • Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
  • Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.

Requirements

  • Ability to stand for long periods of time
  • Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
  • Ability to read fine print
  • High school diploma or equivalent (GED) and a minimum of 1 year's proven retail sales, call center, customer service, or telesales experience
  • Ability to effectively handle difficult customer conversations

Nice to have

  • Bilingual based on branch needs
  • Proven referral and/or sales ability

Compensation

  • The pay range for this position is $22.79 - $37.99 Hourly (USD).

Benefits

  • Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer's identified needs.

Company info

  • Educate customers and explain features and benefits of Consumer and Business Banking solutions
  • Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
  • Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
  • Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
  • The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner.
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This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.