Figure

Customer Success Associate

Reno, NV

No sponsorshipDetected 19 days ago

Customer SuccessCommunication

About the role

As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions.
We'll teach you the products, processes, and tools.
In 2025 alone, 115 employees across Customer Operations received a pay increase or promotion.

Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes
Provide troubleshooting support across a range of customer and platform issues
Identify trends and share ideas that improve the customer experience and support team effectiveness

Complete mandatory security awareness training within required timeframes.
Ability to complete required compliance training.
Ability to become a licensed e-notary, including passing required background checks.
No prior fintech experience is required.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement
shift differentials and monthly bonus opportunity
Company-paid medical, dental, and vision benefits for employees and dependents on select plans
Confidence learning new systems and navigating multiple technology platforms.

FIGR) is transforming capital markets through blockchain.
We're proving that blockchain isn't just theory - it's powering real products used by hundreds of thousands of consumers and institutions.
By combining blockchain's transparency and efficiency with AI-driven automation, we've reimagined how loans are originated, funded, and traded in secondary markets.
From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.
Together with our 170+ partners, we've originated over $17 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure's ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.
We're proud to be recognized as one of Forbes' Most Innovative Fintech Startups in 2025 and Fast Company's Most Innovative Companies in Finance and Personal Finance.
Serve as a trusted first point of contact for prospective and existing customers across phone, chat, and email
Help customers navigate the
Ability to explain complex information clearly and build trust with customers

This listing is sourced directly from Figure's careers page and normalized into a canonical job model.