Trucordia
Insurance Account Manager Trainer
Lindon, UT, United States
Sponsorship not specified$30k-$60kDetected 6 days ago
Account ManagementRecruitingCollaborationMentoringSharePoint
About the role
- Sometimes in life, you find yourself in the right place, at the right time, looking at an opportunity so extraordinary it cannot be ignored.
Responsibilities
- Design and implement role-based 30-60-90-day onboarding programs for Client Managers and Client Advocates.
- Partner with Operations Excellent team on the governance process of the Client Experience SOPs. Ensuring that when a change is made there is collaboration with process owners, and all SOPs are updated, along with training materials and any systems impacted.
- Manage and update the Client Experience Hub in MyTrucordia (SharePoint), with useful resources, and links to development information.
Requirements
- Strong experience with AMS360 and other insurance systems.
- 2+ years of experience facilitating training for large groups, both in-person and virtually.
- Proficiency with Microsoft 365 and able to learn new systems quickly.
- Ability to travel up to 30%.
Nice to have
- Experience designing onboarding and role-specific training programs.
- Familiarity with LMS platforms and other eLearning authoring tools
- CPLP, CPDT, or APTD certification.
- Please see our company
- Accident & Critical Illness
- Hospital Indemnity
- 11 Paid Holidays
- Trucordia is an equal opportunity employer.
Compensation
- $30k-$60k
Benefits
- Medical, Dental, Vision
- Life Insurance and AD&D
- Partner with platform operations leaders and central teams to assess learning needs and tailor training strategies aligned with company SOPs.
- Provide coaching, guidance, and strategic direction to team leads and learning advocates across platforms, fostering collaboration and sharing of best practices, tools, and resources.
- Develop and maintain job aids, sops, and knowledge checks to support ongoing learning of AMS360 and other systems and processes.
- Build strong relationships with platform leaders, SMEs, and project teams to align learning initiatives with business goals.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, chi
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This listing is sourced directly from Trucordia's careers page and normalized into a canonical job model.